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Frequently Asked Questions
Order information
Shipping
Returns & Exchanges
Contact us
My Account
Services
Care Services
Care instructions
Warranty
How can I place an order online?
May I order by phone?
What payment methods are available for use on the website?
What is Klarna?
How can I pay with Klarna?
What if a product is unavailable?
When will my credit card be charged?
Can I include a personalized gift message with my order?
What if I cannot see the price on the website?
Can I modify or cancel my order?
What shipping options are available on Bulgari.com?
How much is shipping?
Are Bvlgari products insured when shipped?
Can I choose a delivery date/time?
What packaging will my order come in?
Can I track my online order?
What happens if I'm not at home to receive my package?
What do I need to collect my Click & Collect order from the Boutique?
Can I ship my order to another country/region?
Does Bvlgari offer Holiday Shipping?
What is our return policy?
How can I return my order online?
How many days do I have to return my order?
Can I return a personalized creation?
Can I return or exchange a fragrance?
What are the conditions to return or exchange my order?
Can I return my order purchased online in boutique?
How can I exchange my order online?
Can I exchange all products online?
Can I exchange my order purchased online in a boutique?
If I return or exchange my order, will it be refunded entirely?
Can I receive my refund on a credit card that is different from the one I used for the order?
When will I receive my refund?
Can I exchange or return an item gifted to me that was purchased online by someone else?
Can I return a purchase made with Klarna?
Can I use my own return service?
Can I choose a delivery date/time?
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
I decided to keep my order, but already completed the Return Form. What should I do?
Does Bvlgari offer Holiday Returns?
How can I contact Bvlgari?
When can I contact Bvlgari Ambassadors?
What languages can the Bvlgari Ambassadors assist me in?
Can I book a Boutique appointment online?
How does the "Book a virtual appointment" service work?
Is there a Boutique near me?
I cannot log into My Account. What should I do?
How can I add a previous order to My Account if I checked out as a Guest?
I am not receiving the newsletter. What should I do?
How can I unsubscribe from the newsletter?
How can I delete my account?
Can I book a Boutique appointment online?
How does the "Book a virtual appointment" service work?
Does Bvlgari offer personalization services for leather goods?
Does Bvlgari offer personalization services for jewelry?
How long will it take to ship my personalized product?
Can I return my personalized creation?
What will I need to have with me to collect my Click & Collect order from the boutique?
Can I include a personalized gift message with my order?
How many days do I have to pick up my Click & Collect order?
How will I know when to collect my Click & Collect Order from the boutique?
Can someone else pick up my Click & Collect order?
What happens if I do not collect my Click & Collect order in time?
How can I determine my ring size?
How can I determine my bracelet size?
Jewelry
Can I have my Bvlgari jewel engraved?
What should I do if I need to resize my Bvlgari jewel?
Where can I get my Bvlgari jewel cleaned and polished?
What should I do if I need to repair my Bvlgari jewel?
How can I determine if my Bvlgari jewel is authentic?
Watches
Can I personalize my Bvlgari watch strap?
What should I do if I need to resize my Bvlgari watch strap?
How can I get my Bvlgari watch serviced?
How can I determine if my Bvlgari watch is authentic?
Bags & Accessories
Can I have my Bvlgari leather creation personalized?
What should I do if I need to repair my Bvlgari leather creation?
How can I determine if my Bvlgari leather creation is authentic?
Jewelry
How should I clean my Bvlgari jewel?
How should I wear my Bvlgari jewel?
How should I store my Bvlgari jewel?
How can I check the integrity of my Bvlgari jewel?
Watches
How should I clean my Bvlgari watch?
How should I wear my Bvlgari watch?
How should I store my Bvlgari watch?
How can I check the integrity of my Bvlgari watch?
Bags & Accessories
How should I clean my Bvlgari leather creation?
How should I wear my Bvlgari leather creation?
How can I check the integrity of my Bvlgari leather creation?
How should I store my Bvlgari leather creation?
How should I care for my Bvlgari eyewear?
How should I care for my Bvlgari silk creation?
Jewelry
What does the Bvlgari warranty cover?
What does the Bvlgari repair warranty cover?
Watches
What does the Bvlgari warranty cover?
What does the Bvlgari repair warranty cover?
Bags & Accessories
What does the Bvlgari warranty cover?
What does the Bvlgari repair warranty cover?
Order information
How can I place an order online?
May I order by phone?
What payment methods are available for use on the website?
What is Klarna?
How can I pay with Klarna?
What if a product is unavailable?
When will my credit card be charged?
Can I include a personalized gift message with my order?
What if I cannot see the price on the website?
Can I modify or cancel my order?
Shipping
What shipping options are available on Bulgari.com?
How much is shipping?
Are Bvlgari products insured when shipped?
Can I choose a delivery date/time?
What packaging will my order come in?
Can I track my online order?
What happens if I'm not at home to receive my package?
What do I need to collect my Click & Collect order from the Boutique?
Can I ship my order to another country/region?
Does Bvlgari offer Holiday Shipping?
Returns & Exchanges
What is our return policy?
How can I return my order online?
How many days do I have to return my order?
Can I return a personalized creation?
Can I return or exchange a fragrance?
What are the conditions to return or exchange my order?
Can I return my order purchased online in boutique?
How can I exchange my order online?
Can I exchange all products online?
Can I exchange my order purchased online in a boutique?
If I return or exchange my order, will it be refunded entirely?
Can I receive my refund on a credit card that is different from the one I used for the order?
When will I receive my refund?
Can I exchange or return an item gifted to me that was purchased online by someone else?
Can I return a purchase made with Klarna?
Can I use my own return service?
Can I choose a delivery date/time?
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
I decided to keep my order, but already completed the Return Form. What should I do?
Does Bvlgari offer Holiday Returns?
Contact us
How can I contact Bvlgari?
When can I contact Bvlgari Ambassadors?
What languages can the Bvlgari Ambassadors assist me in?
Can I book a Boutique appointment online?
How does the "Book a virtual appointment" service work?
Is there a Boutique near me?
My Account
I cannot log into My Account. What should I do?
How can I add a previous order to My Account if I checked out as a Guest?
I am not receiving the newsletter. What should I do?
How can I unsubscribe from the newsletter?
How can I delete my account?
Services
Can I book a Boutique appointment online?
How does the "Book a virtual appointment" service work?
Does Bvlgari offer personalization services for leather goods?
Does Bvlgari offer personalization services for jewelry?
How long will it take to ship my personalized product?
Can I return my personalized creation?
What will I need to have with me to collect my Click & Collect order from the boutique?
Can I include a personalized gift message with my order?
How many days do I have to pick up my Click & Collect order?
How will I know when to collect my Click & Collect Order from the boutique?
Can someone else pick up my Click & Collect order?
What happens if I do not collect my Click & Collect order in time?
How can I determine my ring size?
How can I determine my bracelet size?
Care Services
Jewelry
Can I have my Bvlgari jewel engraved?
What should I do if I need to resize my Bvlgari jewel?
Where can I get my Bvlgari jewel cleaned and polished?
What should I do if I need to repair my Bvlgari jewel?
How can I determine if my Bvlgari jewel is authentic?
Watches
Can I personalize my Bvlgari watch strap?
What should I do if I need to resize my Bvlgari watch strap?
How can I get my Bvlgari watch serviced?
How can I determine if my Bvlgari watch is authentic?
Bags & Accessories
Can I have my Bvlgari leather creation personalized?
What should I do if I need to repair my Bvlgari leather creation?
How can I determine if my Bvlgari leather creation is authentic?
Care instructions
Jewelry
How should I clean my Bvlgari jewel?
How should I wear my Bvlgari jewel?
How should I store my Bvlgari jewel?
How can I check the integrity of my Bvlgari jewel?
Watches
How should I clean my Bvlgari watch?
How should I wear my Bvlgari watch?
How should I store my Bvlgari watch?
How can I check the integrity of my Bvlgari watch?
Bags & Accessories
How should I clean my Bvlgari leather creation?
How should I wear my Bvlgari leather creation?
How can I check the integrity of my Bvlgari leather creation?
How should I store my Bvlgari leather creation?
How should I care for my Bvlgari eyewear?
How should I care for my Bvlgari silk creation?
Warranty
Jewelry
What does the Bvlgari warranty cover?
What does the Bvlgari repair warranty cover?
Watches
What does the Bvlgari warranty cover?
What does the Bvlgari repair warranty cover?
Bags & Accessories
What does the Bvlgari warranty cover?
What does the Bvlgari repair warranty cover?