Registration is not necessary for making purchases on bulgari.com. However, we suggest you create an account to access exclusive areas and services dedicated to our customers.
Item Search:
To browse our catalogue, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the filters or search option on our website.
Product Information:
On each product page, you will find all available sizes and colours, as well as a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order:
1. On the Product Page, select your desired size (if applicable; if not, skip to Step 2).
2. Add the product to your Shopping Bag
3. When you have concluded your shopping and added all your desired creations to your cart, click "Shopping Bag".
4. Enter your shipping details
5. Select and fill in your payment method
6. Check that the information you entered is correct and click "Place order".
Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email.
If you are unable or do not wish to complete your order online, you may contact our Client Advisors.
Our advisors will be pleased to assist you in placing your order. Your order acknowledgement and confirmation will be sent to you by email.
Bulgari.com accepts the following United Kingdom-issued credit cards, debit cards and payment methods: PayPal®, Apple Pay®, American Express®, MasterCard®, Visa®, UnionPay® and Klarna®. International cards are accepted on Bulgari.com. Bank transfers up to £10,000 are accepted via our Concierge Service. We do not accept cheques, money orders, store credit or gift certificates for Bulgari.com orders.
Klarna is a new, safe and simple way to pay for your Bulgari online orders. Shop today and split your purchase into three equal, interest-free instalments. With zero interest and no fees, your automatic payments are fulfilled once every 30 days.
1. Add the creations you love to your basket.
2. Choose Klarna at checkout, and your purchase will be split into three equal payments. Klarna will securely process your payment information, and all transactions take place via secure connections with the latest industry standard security protocols. Note that there is a maximum spend of £3,700 when paying in 3 instalments using Klarna Pay.
3. Confirm your online order. You will then be asked to pay the first of the three instalments when your order is confirmed. The remaining two payments will be completed after 30 and 60 days, respectively. Klarna will send you an email reminder two days before each instalment is collected.
When a product is out of stock, you will have the option to be notified when it is back in stock. Just click "Notify Me" on the product page and enter your email.
Please contact the Customer Service team here for further information.
As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. The card is not charged at this time: the actual payment occurs when the order is shipped, at which point you will receive a confirmation e-mail.
Bulgari.com guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your credit card statement: the first entry corresponds to the payment authorization request that is made when you place the order and which will be released; the second confirms the actual charge.
The amount paid may be lower if one or more items are not available at the time the order is dispatched. The charged amount will correspond exclusively to the value of the articles that were effectively shipped.
All Bulgari creations purchased online are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.
All Bulgari.com orders have the option to include a gift message on a signature Bulgari card, which will be enclosed in an envelope and sent along with the purchased items. This option will be available to you during checkout.
It is not possible to choose a specific date and hour. You can try to contact the courier directly to organize a possible delivery date.
It is not currently possible to purchase in-stock products and pre-order items in the same order. You will need to place separate orders. If you pre-order several products with different delivery dates, the entire order will be sent as soon as all products are ready for shipment, i.e., the latest shipping date will apply.
Some products are not readily available for online purchase. You can buy these products by contacting the Customer Service team here.
A pre-order is an order placed for an item that belongs to one of our new or limited edition collections that has not yet been released. This means that the item can be previewed and purchased, even if it is not yet available in stock. Shipping times may vary. Pre-orders are subject to our Terms and Conditions.
Items that are available for pre-order can easily be recognised by their "Pre-order" label on the product grid and the product page.
By pre-ordering an item, you are guaranteed the size or specific piece you would like, without taking the risk that it will sell out as soon as it is available. Due to high demand, some items may sell out even before they are physically in stock.
Payment must be made at the time of purchase, and the total amount of the order will be charged immediately upon completion of the pre-order. No bank transfer, Bill Me Later, Klarna, Afterpay or cash on delivery will be accepted.
The full list of payment methods accepted for pre-orders is available on the dedicated checkout page, shown before the order is completed.
It is not currently possible to purchase in-stock products and pre-order items in the same order. You will need to place separate orders. If you pre-order several products with different delivery dates, the entire order will be sent as soon as all products are ready for shipment, i.e., the latest shipping date will apply.
The terms of cancelling a pre-order are the same as for standard orders. You can cancel a pre-order before the shipping process has started by contacting our Customer Service team. Once the shipping process has started and a tracking number has been issued, orders can no longer be changed or cancelled. Nevertheless, products that have been pre-ordered may subsequently be returned for a refund or exchanged according to the applicable return conditions. Pre-ordered personalised items cannot be returned and are not eligible for refund or exchange.
Shipping
The following shipping options are available:
- Express 2 to 4 Business Days - Complimentary for all orders
- Click & Collect in London, New Bond Street boutique (3 to 5 Business Days) - Complimentary for all orders
- Concierge Delivery Service in London (Zones 1-6). A dedicated concierge will deliver your Bvlgari creation during your preferred, pre-selected one-hour timeslot. Our Concierge Delivery Service is available seven days a week via TOSHI and is complimentary on all orders. Speak with our Digital Client Advisors to arrange concierge delivery on your next Bvlgari purchase.
Shipping is complimentary for all orders.
Bulgari is responsible for orders until the package is delivered to the customer. If the package goes missing, Bulgari may choose to open an investigation with the carrier to determine the responsible party. Please contact Customer Service team if your order details indicate the package has been delivered but nothing was received.
No, only express complimentary shipping is available.
Same day delivery is available with our Concierge Delivery Service, which is available in London (Zones 1-6).
It is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.
Scheduled delivery is available with our Concierge Delivery Service, which is available in London (Zones 1-6).
All Bulgari creations purchased online are artfully hand-wrapped and delivered in an elegant signature box.
You can track your order information and status by logging into My Account on Bulgari.com.
Once your order has been processed, you will receive an Order Confirmation email with your shipping tracking information. By clicking on the tracking number sent in the email, you will be able to check the delivery status of your order.
You can also check the status of your order on the Bulgari tracking page.
For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and engraved pieces).
For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and engraved pieces).
If you collect your order yourself:
Government issued ID
Original method of payment
Confirmation email
Your order will be available at your chosen Bulgari boutique for 14 days. If your order is not collected within this time frame, your purchase will be refunded back to its original method of payment (except for personalised and or engraved pieces) and the item(s) will be sent back to our warehouse.
If you wish to designate another person to collect your order, please contact Customer Service at 0800 048 8945 or uk.cs@bulgari.com. A Customer Service Representative will provide you with the authorisation form. The authorised representative will need:
A copy of the purchaser’s photo identification
- Representative’s photo identification card
- Original method of payment confirmation
- Order confirmation email as a print-out or ready to display on your mobile device
- Copy of the authorisation form previously sent to our Customer Service team as a print-out or ready to display on your mobile device
Please note that if your order was paid using a PayPal account, a designated person cannot be appointed to collect the order on your behalf. Only the PayPal account holder is authorised to pick up the order.
Your order will be available at Bulgari boutique for 14 days. If your order is not collected within this time frame, your purchase will be refunded back to its original method of payment (except for personalised and or engraved pieces) and the item(s) will be sent back to our warehouse.
Check your spam folder and make sure that Bulgari is on your email account's safe senders list. This will prevent the anti-spam filter from blocking future communications.
If you still have not located the Order Confirmation email, contact our Customer Service team.
Returns & Exchanges
Before the shipping process has been initiated, orders may be partially modified or cancelled by contacting our Customer Service team.
Once the shipping process has been initiated and a tracking number has been issued, orders may no longer be modified or cancelled. However, you can return or exchange your order online (except for fragrances and personalised orders).
You can access the complete return policy and terms of sale here.
You may return a Bulgari piece that you purchased online for an exchange or a refund, within 14 days from the date of delivery.
You may also return or exchange your piece in our Flagship Boutiques in New Bond Street for an item(s) of equal or greater value within the same 14 calendar day period.
You can access the complete return policy and terms of sale here.
To return or exchange your online order, please follow the steps below.
First make sure that your return or exchange meets the following conditions:
- If your Bulgari piece has a security tag, it will not be returnable if the tag has been removed.
- Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
- Fragrance orders cannot be returned or exchanged.
- All returns must include the original sales receipt and warranty or authenticity card, as well as the original packaging
- Personalised products cannot be returned
Visit this page to register your return or exchange. Afterwards, the Client Service will send you the complimentary return shipping label by email.
Place the Bulgari piece you wish to return or exchange in the original packaging and close it securely. Place it in a shipping box with the completed return form, warranty or authenticity card and receipt. Please ensure the box is properly closed before attaching the shipping label.
Our customer service will arrange a transporter to collect the parcel or deliver the package to our New Bond Street store in London.
You have 14 days from the date of delivery to exchange or return your order, either online or in-store.
Personalised items cannot be exchanged or returned.
Fragrance orders cannot be returned or exchanged.
Please make sure that your return or exchange meets the following conditions:
- The security tag has not been removed if your Bulgari piece was sent with one.
- The piece is in perfect condition in its original packaging. - Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
You can access the complete return policy and terms of sale here.
You may return your piece in our New Bond Street Boutique for an item(s) of equal or greater value within 14 days from the date of delivery.
The difference in price will be paid in store. Gift recipients are entitled to a return of equal or greater value as well. Bulgari boutiques do not offer refunds on any products purchased online.
Please replace the entire text with: "The Bulgari piece purchased online may be eligible for an exchange on Bulgari.com if a different size or color variant is available and of equal retail price.
Please complete the online return form or access your Order History page by logging into your MyAccount to submit your exchange request.
Once you have submitted your exchange request, you will need to return the piece you would like to exchange following the regular return process (for more info see the question "How can I return my order?" )
Your replacement piece will be sent to the shipping address indicated on your original order within 2 to 3 business days after your returned piece has been received and processed. You will then receive a separate e-mail with the new order information and tracking number for the exchanged piece. Your new piece will be sent to the shipping address indicated on your original order using our complimentary express shipping.
A Bulgari piece that you purchased online may be eligible for an exchange on Bulgari.com if a different size is available; the exchange for a different color is not possible.
Please note that Perfumes and personnalized creations cannot be exchanges.
You can access the complete return policy and terms of sale here.
You may exchange your piece in our New Bond Street Boutique for an item(s) of equal or greater value within 14 days from the date of delivery.
The difference in price will be paid in store. Gift recipients are entitled to an exchange of equal or higher value as well. Bulgari boutiques do not offer refunds on any products purchased online.
Your replacement piece will be sent to the shipping address indicated on your original order whithin 7 business days after your returned piece has been received and processed, using complimentary standard shipping. You will then receive a separate email with the new order information and tracking number for the exchanged piece.
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
All returned items must pass a mandatory Quality Control examination, and you will be notified of the results. It may take up to 14 business days before the refund is credited back to your original payment method.
You may exchange or return a gifted piece that was purchased online.
Please note that the original purchaser will be notified of any changes to their original purchase.
Should you have any questions, please feel free to contact our Consierge Service.
All returns are subject to our online return policy and conditions. As soon as your return is processed and approved, Klarna will cancel any future scheduled payments and refund any amounts due.
For tax compliance reasons, each return is to be processed individually and shipped to its address as indicated on the return label you will receive from the Consierge Service once the return is requested online.
We strongly discourage the use of a different courier than the one that delivered the parcel.
In case you need further assistance please contact our Customer Service team.
Unfortunately, it is not possible to schedule a specific delivery date and time through Bulgari. You can contact the courier to arrange a possible delivery date.
You can check the status of your return at any time on the "My Account" page or contact our Customer Service.
We are glad you decided to keep your purchase. You do not have to do anything, and there is no need to contact us.
Contact us
You can find all the contact details here.
Our advisors are here to help you. They will gladly respond to your inquiries and provide advice on your purchases from Monday to Friday from 9:00 AM to 7:00 PM; Saturday 9:00 AM to 4:00 PM
Note that our advisors can assist you in English, Italian, German, Spanish, French and Russian.
Yes. Please click here.
Click here and reserve an appointment with our advisors in store. They can help you shop virtually, from the comfort of your own home.
Check out our Store Locator to find the closest Bulgari Boutique.
My Account
If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.
Please contact our Customer Service team for further assistance.
Currently it is not possible to add prior purchases to a new account. We recommend creating an account before checking out to ensure your Bulgari purchase history is complete and up to date.
We suggest checking that "bulgari@communication-bulgari.com" is added to the safe senders list of your email account — your anti-spam filter settings might be blocking our newsletters.
Please contact our Customer Service team for further assistance.
You can unsubscribe at any moment by clicking on the unsubscribe link at the bottom of our newsletters. This will open a webpage where you can confirm your decision to unsubscribe.
It may take a few days to process your choice, and you therefore may receive a few more newsletters before you are officially unsubscribed.
Please contact our Customer Service team to cancel your account.
Services
Yes, you can. We will be happy to welcome you in our boutiques. Book your appointment here.
Click here to reserve an appointment with our advisors in store. Our Advisers will happily present you our creations from the comfort of your home.
You can personalise selected Bulgari bags or small leather goods purchased online with our complimentary personalisation service.
While browsing our website, a “Personalise it” label on the product page will identify creations that can be personalised.
Once on the product page, click on “Personalise this creation” to make it your own.
Please allow up to 6 days for delivery.
Note that personalised items cannot be exchanged or returned.
You can personalise selected Bulgari jewellery purchased online with our complimentary personalisation service.
While browsing our website, a “Personalise it” label on the product page will identify creations that can be personalised.
Once on the product page, click on “Personalise this creation” to make it your own.
Please allow up to 6 days for delivery.
Note that personalised items cannot be exchanged or returned.
Personalised creations will be shipped within 2 to 3 business days after the order has been received.
Note that personalised items cannot be exchanged or returned.
When collecting your order, you must bring:
- Government-issued photo identification
- Original method of payment confirmation
- Confirmation email
Bulgari.com orders come with a beautiful signature box with every purchase
All Bulgari.com orders have the option to include a complimentary gift message on a signature Bulgari card. The card will be enclosed in an envelope and sent along with your purchase.
This option will be available to you during checkout.
Your order will be available at your chosen Bulgari boutique for 14 days.
You will receive an email notification once your order is ready to be collected. You will then have 14 days to collect your order.
If you wish to designate another person to collect your order, they must bring:
- A copy of the purchaser’s government- issued photo identification
- Representative’s government-issued photo identification
- Original method of payment confirmation
- Confirmation email signed with your written consent authorizing the order collection on your behalf.
If your order is not collected within the timeframe (14 Days), the item(s) will be sent back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and/or engraved pieces).
Check your ring size here.
Check your bracelet size here.
Note on Covid-19
As Bulgari is committed to protecting its team and clients, it has implemented the following State/Province COVID-19 Guidelines.
SOCIAL DISTANCING
To ensure social distancing, we will be limiting the total number of guests in each boutique. Inside our boutiques, please practice social distancing and remain at least two metres (two arms lengths) from other people.
PROTECTING EVERYONE
Our advisors will be wearing facemasks, gloves and additional protective equipment when applicable. Clients will be required to wear protective face coverings to enter a boutique, and we will be happy to provide disposable face coverings upon request. Hand sanitiser will also be available throughout our stores, and we encourage our guests to use it upon entering our boutiques.
Services and Store Hours may change; please contact the boutiques directly or our Client Services Team.
We continue to offer complimentary delivery for all online orders. Note that it may take longer than usual for your order to be delivered as we work to ensure the health and safety of the teams in our distribution centres. Our courier partner is also adapting its procedures in order to guarantee the safety of their employees and of our clients, which may result in slight delays in shipping. We thank you for your patience and understanding. For orders requiring signature upon delivery, we will still collect the signature maintaining a safe distance and using a sticker at the door.
We continue to honour our online return and exchange policy. If you have any questions please contact our Client Services Team.
Our “Click & Collect” service is available in all Bulgari Boutiques that are open to public. Please follow the Boutique health and safety guidelines.
Bulgari offers you one-on-one personalised shopping experiences, either in-person appointments in the boutique of your choice, or virtual appointments via video call. You can book your appointment online here.
