FREQUENTLY ASKED QUESTIONS
Registration is not necessary for making purchases on bulgari.com. However, we suggest you create an account to access exclusive areas and services dedicated to our customers.
To browse our catalogue, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the filters or search option on our website.
On each product page, you will find all available sizes and colours, as well as a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order:
1. On the Product Page, select your desired size (if applicable; if not, skip to Step 2).
2. Add the product to your Shopping Bag
3. When you have concluded your shopping and added all your desired creations to your cart, click "Shopping Bag".
4. Enter your shipping details
5. Select and fill in your payment method
6. Check that the information you entered is correct and click "Place order".
Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email.
- Express 2 to 4 Business Days - Complimentary for all orders
- Click & Collect in London, New Bond Street boutique (3 to 5 Business Days) - Complimentary for all orders
- Concierge Scheduled Delivery Service in London (Zones 1-6). A dedicated concierge will deliver your Bvlgari creation during your preferred, pre-selected one-hour timeslot. Our Concierge Delivery Service is available seven days a week via TOSHI and is complimentary on orders above 500£. For orders below 500£ it costs 18£. The service is available for orders below £25000. Speak with our Digital Client Advisors to arrange concierge delivery on your next Bvlgari purchase.
Once the shipping process has been initiated and a tracking number has been issued, orders may no longer be modified or cancelled. However, you can return or exchange your order online (except for fragrances and personalised orders).
You can access the complete return policy and terms of sale here.