Serpenti
An icon of infinite transformation, crafted with mastery and reinvented many times over since 1948.
Frequently Asked Questions
How can I place an order online?
May I order by phone?
What payment methods are available on the website?
What if a product is unavailable?
When will my credit card be charged?
Can I include a personalized gift message with my order?
Can I choose a delivery date/hour?
What if I cannot see the price on the website?
Can I track my online order?
Can I modify or cancel my order?
May I order by phone?
What payment methods are available on the website?
What if a product is unavailable?
When will my credit card be charged?
Can I include a personalized gift message with my order?
Can I choose a delivery date/hour?
What if I cannot see the price on the website?
Can I track my online order?
Can I modify or cancel my order?
What shipping options are available on Bulgari.com?
How much is shipping?
Are Bvlgari products insured when shipped?
Is "Same Day Delivery" available?
What packaging will my order come in?
What happens if I'm not at home to receive my package?
What do I need to collect my Click & Collect order from the Boutique?
Can I ship my order to another country/region?
How much is shipping?
Are Bvlgari products insured when shipped?
Is "Same Day Delivery" available?
What packaging will my order come in?
What happens if I'm not at home to receive my package?
What do I need to collect my Click & Collect order from the Boutique?
Can I ship my order to another country/region?
What is our return policy?
How can I return my order online?
How many days do I have to return my order?
Can I return a personalised creation?
What are the conditions to return or exchange my order?
Can I return my order purchased online in boutique?
Can I exchange my order purchased online in a boutique?
If I return or exchange my order, will it be refunded entirely?
Can I receive my refund on a credit card that is different from the one I used for the order?
When will I receive my refund?
Can I exchange or return an item gifted to me that was purchased online by someone else?
Can I use my own return service?
Can I choose a delivery date/time?
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
I decided to keep my order, but already completed the Return Form. What should I do?
How can I return my order online?
How many days do I have to return my order?
Can I return a personalised creation?
What are the conditions to return or exchange my order?
Can I return my order purchased online in boutique?
Can I exchange my order purchased online in a boutique?
If I return or exchange my order, will it be refunded entirely?
Can I receive my refund on a credit card that is different from the one I used for the order?
When will I receive my refund?
Can I exchange or return an item gifted to me that was purchased online by someone else?
Can I use my own return service?
Can I choose a delivery date/time?
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
I decided to keep my order, but already completed the Return Form. What should I do?
Can I book a Boutique appointment online?
How does the "Book a virtual appointment" service work?
Does Bvlgari offer personalisation services on leather goods?
Does Bvlgari offer personalisation services on jewellery?
How long does it take to ship a personalised product?
Can I return my personalised creation?
What will I need to collect my order with the "Click & Collect" service?
Can I include a personalised gift message with my order?
With the "Click & Collect" service, how many days will my order be available in my chosen boutique?
How will I know when I can collect my package with the "Click & Collect" service?
Can someone else collect my order with the "Click & Collect" service?
What happens if I do not collect my order in the boutique with the "Click & Collect" service?
How can I determine my ring size?
How can I determine my bracelet size?
How does the "Book a virtual appointment" service work?
Does Bvlgari offer personalisation services on leather goods?
Does Bvlgari offer personalisation services on jewellery?
How long does it take to ship a personalised product?
Can I return my personalised creation?
What will I need to collect my order with the "Click & Collect" service?
Can I include a personalised gift message with my order?
With the "Click & Collect" service, how many days will my order be available in my chosen boutique?
How will I know when I can collect my package with the "Click & Collect" service?
Can someone else collect my order with the "Click & Collect" service?
What happens if I do not collect my order in the boutique with the "Click & Collect" service?
How can I determine my ring size?
How can I determine my bracelet size?
