What are the conditions to return or exchange my order?

Exchanges online can only be facilitated by placing a new order and returning the initial product(s) following the instructions outlined here. We also welcome you to exchange your item(s) at any of our BVLGARI Boutiques in Canada for item(s) of equal or greater value within 30 days of delivery. BVLGARI boutiques do not offer any refunds on any products, only return for exchange of equal or greater value within 30 days of delivery. Should your exchange exceed the original purchase price, you will be required to pay the difference. Gift recipients can exchange for equal or greater value only. Items returned with signs of wear, damage, scratches, or incomplete (missing components such as dust bags, warranty cards or original packaging) or that have been altered (ex: engraved, embossed, resized...) will not be accepted. You can access the complete return policy and terms of sale here .