Frequently Asked Questions
How can I place an order online?
May I order by phone?
What payment methods are available on the website?
What if a product is unavailable?
When will my credit card be charged?
Why did you charge me twice even though I placed only one order?
Why is the amount I paid different from the amount of my order?
What packaging will my order come in?
Can I include a personalised gift message with my order?
Can I choose a delivery date/hour?
What if I cannot see the price on the website?
May I order by phone?
What payment methods are available on the website?
What if a product is unavailable?
When will my credit card be charged?
Why did you charge me twice even though I placed only one order?
Why is the amount I paid different from the amount of my order?
What packaging will my order come in?
Can I include a personalised gift message with my order?
Can I choose a delivery date/hour?
What if I cannot see the price on the website?
What shipping options are available on Bulgari.com?
How much is shipping?
Are Bvlgari products insured when shipped?
Is "Same Day Delivery" available?
Can I choose a delivery date/time?
What packaging will my order come in?
Can I track my online order?
What happens if I'm not at home to receive my package?
Can I reroute my package?
What do I need to collect my Click & Collect order from the Boutique?
How much is shipping?
Are Bvlgari products insured when shipped?
Is "Same Day Delivery" available?
Can I choose a delivery date/time?
What packaging will my order come in?
Can I track my online order?
What happens if I'm not at home to receive my package?
Can I reroute my package?
What do I need to collect my Click & Collect order from the Boutique?
Can I modify or cancel an order?
How can I return my order online?
How many days do I have to return my order?
Can I return a personalised creation?
Can I return or exchange a fragrance?
What are the conditions to return or exchange my order?
Can I return my order purchased online in boutique?
How can I exchange my order online?
Can I exchange all products online?
Can I exchange my order purchased online in a boutique?
If I return or exchange my order, will it be refunded entirely?
When will I receive my exchanged order?
Can I receive my refund on a credit card that is different from the one I used for the order?
When will I receive my refund?
Can I exchange or return an item gifted to me and purchased online by someone else?
Can I use my own return service?
Can I choose a delivery date/time?
Where is my return?
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
I decided to keep my order, but already completed the Return Form. What should I do?
How can I return my order online?
How many days do I have to return my order?
Can I return a personalised creation?
Can I return or exchange a fragrance?
What are the conditions to return or exchange my order?
Can I return my order purchased online in boutique?
How can I exchange my order online?
Can I exchange all products online?
Can I exchange my order purchased online in a boutique?
If I return or exchange my order, will it be refunded entirely?
When will I receive my exchanged order?
Can I receive my refund on a credit card that is different from the one I used for the order?
When will I receive my refund?
Can I exchange or return an item gifted to me and purchased online by someone else?
Can I use my own return service?
Can I choose a delivery date/time?
Where is my return?
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
I decided to keep my order, but already completed the Return Form. What should I do?
Can I book a Boutique appointment online?
Does Bvlgari offer personalisation services on leather goods?
Does Bvlgari offer personalisation services on jewellery?
How long does it take to ship a personalised product?
Can I return my personalised creation?
How will my order come packaged?
What will I need to collect my order with the "Click & Collect" service?
Can I include a personalised gift message with my order?
With the "Click & Collect" service, how many days will my order be available in my chosen boutique?
How will I know when I can collect my package with the "Click & Collect" service?
Can someone else collect my order with the "Click & Collect" service?
What happens if I do not collect my order in the boutique with the "Click & Collect" service?
How can I determine my ring size?
How can I determine my bracelet size?
Does Bvlgari offer personalisation services?
Does Bvlgari offer personalisation services on leather goods?
Does Bvlgari offer personalisation services on jewellery?
How long does it take to ship a personalised product?
Can I return my personalised creation?
How will my order come packaged?
What will I need to collect my order with the "Click & Collect" service?
Can I include a personalised gift message with my order?
With the "Click & Collect" service, how many days will my order be available in my chosen boutique?
How will I know when I can collect my package with the "Click & Collect" service?
Can someone else collect my order with the "Click & Collect" service?
What happens if I do not collect my order in the boutique with the "Click & Collect" service?
How can I determine my ring size?
How can I determine my bracelet size?
Does Bvlgari offer personalisation services?