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Our advisors are here to help you. They will gladly respond to your inquiries and provide advice on your purchases from Monday to Sunday from 10AM to 19PM.
Note that our advisors can assist you in English.
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Services
Yes, you can. We will be happy to welcome you in our boutiques. Book your appointment here.
Click here and reserve an appointment with our advisors in store. They can help show you the products directly from your home.
Check your ring size here.
Check your bracelet size here.
Note on Covid-19
As Bvlgari is committed to protecting its team and clients, it has implemented the following State/Province COVID-19 Guidelines.
SOCIAL DISTANCING
To ensure social distancing, we will be limiting the total number of guests in each boutique. Inside our boutiques, please practice social distancing and remain at least two metres (two arms lengths) from other people.
PROTECTING EVERYONE
Our advisors will be wearing facemasks, gloves and additional protective equipment when applicable. Clients will be required to wear protective face coverings to enter a boutique, and we will be happy to provide disposable face coverings upon request. Hand sanitiser will also be available throughout our stores, and we encourage our guests to use it upon entering our boutiques.
Services and Store Hours may change; please contact the boutiques directly or our Client Services Team .
Bvlgari offers you one-on-one personalised shopping experiences, whether through in-person appointments in the boutique of your choice, or through virtual appointments via video call. You can book your appointment online here.
Care services
Jewellery
Engraving is an exclusive service available for selected jewellery creations, accessible on both Bulgari.com and at Bvlgari stores. Highly-skilled jewellery makers perform the engraving, taking into consideration technical and feasibility constraints. If you choose to shop at a Bvlgari store, our client advisors will be delighted to assist you in determining whether your jewel can be personalised with a name, date, or symbol engraved on the creation's precious metal. In case you are shopping on our e-commerce, eligible creations can be identified directly on the product page, with a 3D prevue of how the engraving will appear. Please be aware that our e-commerce features a unique engraving option exclusively available online.
The resizing service guarantees the perfect fit of your Bvlgari jewel, while preserving its original aesthetics and shape. For resizing guidelines regarding each model, we will be glad to assist you at a Bvlgari store of your choice. Please note that all requests for adjustments are carefully evaluated for technical feasibility to ensure the highest quality standards.
To ensure the enduring splendour of your creation, we advise you to visit a Bvlgari store of your choice for professional guidance on periodic cleaning, which we suggest to perform at least once a year. After a careful inspection of the jewel and according to its characteristics and condition, our experts may recommend cleaning or polishing. Please consider that the polishing service entails the subtle removal of a layer of metal, hence, it should not be performed more than three times in the lifetime of a creation. For jewels in white gold, the polishing service includes rhodium plating, where applicable, to enhance the splendour of the metal. For each service performed, a professional quality inspection ensures that every stone is safely set and that functional parts, such as clasps and safety locks, work properly.
In the "care instructions" section, you will find more tips on how to preserve the beauty of your jewellery over time.
Bvlgari relies on a comprehensive international network of workshops that adhere to the highest service standards. For any repairs your Bvlgari jewellery creation may require, you can rely on the Bvlgari store of your preference. To preserve the integrity of your jewel, it is crucial to entrust its care exclusively to Bvlgari stores. Opting for any unauthorised service exposes your creation to potential damages or irreparable alterations, and also renders the Bvlgari warranty invalid.
The authenticity of a Bvlgari jewellery creation is exclusively guaranteed if purchased from a Bvlgari store or any authorized retailer. At the moment, Bvlgari does not provide product authentication as a standalone service. Along with your Bvlgari creation, you will receive the International Digital Warranty & Authenticity Card. The digital content of this card will bear the same unique number engraved on the metal, ensuring the authenticity and genuineness of your creation.
Watches
You can customise your Bvlgari watch to your preference by choosing from a wide range of straps, colours, finishes and buckles to reflect your unique style. Visit the store of your choice from the Bvlgari authorised network to find out more about our watch strap selection. Please note that the strap assortment may vary depending on the specific watch model.
The resizing service guarantees the perfect fit of your Bvlgari watch while preserving its original aesthetics and shape. Bvlgari offers a specialised service that allows you to resize your watch by adding or removing links of your metal bracelet, or by selecting a different-sized leather strap. For resizing guidelines relating to each model, we will be glad to assist you at a store of your preference within the Bvlgari authorised network. Please note that some straps may not be available in different sizes, as such we suggest speaking to our client advisors at the time of purchase. To ensure the highest quality standards, our dedicated team will be glad to carefully evaluate the technical feasibility of all requests.
To ensure the enduring precision, waterproofness and longevity of your Bvlgari watch, we highly recommend visiting the store of your preference within the Bvlgari authorised network, where our dedicated staff will entrust it to the expertise of our watchmakers. Our specialists will assess the condition of your watch and provide tailored advice, from a basic service, which is recommended every two to three years, to a complete service, which is recommended every six years or in the event of a decline in performance. Following the completion of each service, your Bvlgari watch is covered by a service guarantee.
The authenticity of a Bvlgari watch is exclusively guaranteed if purchased from a store belonging to the Bvlgari authorised network. Along with your Bvlgari watch, you will receive the International Digital Warranty & Authenticity Card. When activating its NFC component in-store, this card becomes uniquely linked to the serial number engraved on your Bvlgari creation, ensuring the authenticity and genuineness of your watch.
Bags & Accessories
The hot stamping is an exclusive service performed on selected leather creations, available both on Bulgari.com and in Bvlgari stores. The hot stamping is done by highly-skilled artisans and is subject to technical and feasibility constraints. If you are shopping at a Bvlgari store, our client advisors will be glad to assist you in determining if your leather creation can be personalised by selecting letters or symbols to be hot stamped on the leather. In case you are shopping on the e-commerce, you can identify the eligible creations directly on the product page, where you can also see how the result will look like in 3D.
Bvlgari relies on a comprehensive international network of workshops that adhere to the highest standards. For any repair your leather creation may require, we will be glad to assist you at the Bvlgari store of your preference. To preserve the integrity of your leather creation, it is crucial to entrust its care solely to a Bvlgari store. Opting for any unauthorised service exposes your creation to potential damages or irreparable alterations, and also renders the Bvlgari warranty invalid.
The authenticity of a Bvlgari leather creation is exclusively guaranteed if purchased from a Bvlgari store or any authorised retailer. At the moment, Bvlgari does not provide product authentication as a standalone service. Along with your Bvlgari leather creation, you will receive the International Digital Warranty & Authenticity Card, and by scanning the QR code or reading the NFC tag with your smartphone, you can access detailed information about your Bvlgari creation.
Care instructions
Jewellery
Taking care of your Bvlgari jewellery will ensure its integrity and shine over time. Most Bvlgari jewellery can be cleaned regularly using a very soft brush and soapy water (neutral soap without perfume). Rinse them with clean lukewarm water, avoiding any sudden changes in temperature, and gently dry them with a soft and clean microfibre cloth. If your jewellery is enriched with antique coins or pearls, we recommend that you gently clean your creation with a soft, dry cloth, avoiding any contact with water. For periodic professional cleaning please contact the Bvlgari store of your choice.
Taking care when you wear your Bvlgari jewellery will help to preserve it over time. When purchasing a jewel, let the Bvlgari store team advise you to make the best choice based on your lifestyle and expectations. Consider removing it before going to sleep, practicing any sport, washing your hands or using corrosive products. Avoid contact with fragrance, alcohol, cosmetics, ammonia, chlorine and keep your creation away from intense sources of heat and extreme temperature changes. For additional useful tips and video instructions on how to wear Bvlgari icons, please visit the following page.
When your Bvlgari jewellery is not being worn, store it in a clean, dry place. To protect your Bvlgari jewellery from damage or loss, store it individually in its original box or pouch after wearing, as contact with other jewels or hard surfaces may cause scratches. Regarding chains, it is recommended to lay them flat and close the clasp to prevent them from tangling.
If your Bvlgari jewellery suffers a shock or hit, the stone setting may need to be checked. Avoid forcing clasps, joints and metal frames and be sure to check that the clasp and safety lock close properly. If you have any concerns, you should not wear your jewellery piece until you have had it checked by an expert at the Bvlgari store of your choice.
Watches
For watches with leather straps, other water sensitive materials, antique coins or if you are not certain of the waterproofness, we recommend that you clean it with a soft cloth. In other cases, you can clean it with lukewarm water and mild soap, following the procedure described in the care instructions page.
A well-adjusted strap will reduce risks of shocks. Also prefer wearing your watch without direct proximity with other bracelets to avoid scratches. Consider removing your watch when practising sports or activities generating strong vibrations or sudden accelerations. Manipulate smoothly the clasp, crown, pusher, rotating bezel and bracelet. Functionalities should run without resistance. For complete care advice, please refer to the care instructions page.
Store your watches individually, using the original box or pouch. For complete care advice, please refer to the care instructions page.
Bvlgari creations are designed for a timeless experience. Performing services will preserve the full potential of your watch. For more details about service descriptions, recommended frequency and prices, please refer to the care instructions page or contact your Bvlgari store.
Bags & Accessories
Leather is a material that naturally evolves over time. To preserve the charm and durability of your Bvlgari leather creation, it is essential to dedicate appropriate care and maintenance. For optimal upkeep and detailed information on periodic professional cleaning, we recommend visiting a Bvlgari store of your choice at least once a year, as our client advisors will be glad to provide you with personalised recommendations. For at-home care, please refer to the leaflet. In any case, gently clean the leather with a dry soft cloth and always avoid using any chemical products, abrasive cleaners, or rough materials that would damage the leather’s surface. Keep the leather creations away from direct sunlight, as prolonged exposure to sun can cause fading or discolouration. Additionally, avoid contact with water. In case of accidental spills or exposure to rain, gently dab the affected area with a clean, dry cloth and let it air dry naturally.
When wearing your Bvlgari leather creation, make sure your hands are clean and free from lotions, oils, or any substance that could potentially transfer onto its surface. For bags, avoid overloading them, as this can strain the handles, seams and overall structure. Take care with delicate fabrics or embellishments: if your Bvlgari leather creation features delicate fabrics, intricate embroidery, or decorative embellishments, be particularly careful to prevent snagging or damage. Avoid rubbing it against any rough surfaces or sharp objects. Also be extremely careful wearing light skin leather creations with dark clothing or denim in order to avoid potential colour transfer.
When your Bvlgari leather creation is not being worn, store it in a clean, dry place away from direct sunlight and extreme temperature changes. To protect it from dust, impacts or scratches, we recommend storing in its original case or using a dedicated pouch or dust bag. For bags, it is recommended to roll up their shoulder strap and ensure that the handles are not folded. Avoid stacking heavy items on top of your leather creation, as it may cause deformations or creases.
If your Bvlgari leather creation has sustained any damage, we kindly advise you to refrain from wearing it, until it undergoes a professional assessment by an expert at the Bvlgari store of your preference. Our dedicated team will be glad to recommend the best service to restore your Bvlgari leather creation.
Ensuring the longevity of your Bvlgari glasses begins with dedicated care and attention. Clean your sunglasses using a damp cloth and a normal neutral detergent, then dry them with a soft clean cloth. Avoid the use of solvents such as alcohol and acetone, as well as any harsh chemical detergents that may compromise the effective functioning of the eyewear. When not in use and during transport, your sunglasses should be kept in their own case. Avoid exposure to sunlight in closed, non-air conditioned environments (e.g. on a car dashboard) as temperatures in these conditions may damage the eyewear and adversely affect their functioning.
To ensure the longevity of your Bvlgari silk creation, rely on professional dry cleaners who can provide the gentle treatment required to maintain its original shine. Never bleach it, as this can cause irreversible damage and a loss of colour. When wearing it, handle it with care to avoid snagging or pulling the fine fabric. To protect its delicate fibres, avoid contact with water and refrain from spraying fragrances or deodorants directly onto the fabric, as they can cause discolouration. Take precautions to preserve its beauty. Store it in a clean, dry place away from direct sunlight to prevent fading and deterioration over time.
Warranty
What does the Bvlgari warranty cover?
Bvlgari jewellery creations undergo the most rigorous quality control measures carried out by our skilled craftsmen. Every creation is accompanied by a 24 month warranty, starting from the date specified in the International Digital Warranty & Authenticity Card, covering all manufacturing defects to ensure complete coverage of your Bvlgari jewellery. If you encounter any problem with your International Digital Warranty & Authenticity Card, please refer to our Customer Service or visit the Bvlgari store of your choice, where our staff will be glad to assist you.
Bvlgari watches have undergone the most rigorous quality control measures carried out by our watchmakers. Every creation is accompanied by a 5 year warranty if purchased as of July 2023, or a 3 year warranty for previously acquired watches. The warranty covers all manufacturing defects, starting from the date specified in the International Digital Warranty & Authenticity Card. If you encounter any problem with your International Digital Warranty & Authenticity Card, please refer to our Customer Service or visit the Bvlgari store of your choice, where our staff will be glad to assist you.
Bvlgari leather creations are designed and created according to the most rigorous standards of quality. Every creation is accompanied by a 24 month warranty, starting from the date specified in the International Digital Warranty & Authenticity Card and covering all manufacturing defects. If you encounter any problem with your International Digital Warranty & Authenticity Card, please refer to our Customer Service or visit the Bvlgari store of your choice, where our staff will be glad to assist you.
What does the Bvlgari repair warranty cover?
Every intervention performed on your jewellery at Bvlgari adheres to the highest standards of craftsmanship and is backed by a 12 month repair warranty after service completion. This warranty covers service completion and the spare parts required, as determined by our craftsmen.
Every intervention performed on your watch at Bvlgari adheres to the highest standards of craftsmanship. Servicing from Bvlgari is backed by a 12 month warranty for the basic service or a 24 month warranty for the complete service, following the date of the service completion. This warranty covers a service together with any spare parts that may be required, as determined by our watchmakers.
Every intervention carried out on your Bvlgari leather creations adheres to the utmost standards of craftsmanship and is covered by a repair warranty for 12 months after service completion. This warranty covers service completion and the spare parts required, as determined by our artisans.
