Serpenti
An icon of infinite transformation, crafted with mastery and reinvented many times over since 1948.
Frequently Asked Questions
How can I place an order online?
May I order by phone?
What payment methods are available on the website?
What is Klarna?
How can I pay with Klarna?
What if a product is unavailable?
When will my credit card be charged?
Why did you charge me twice even though I placed only one order?
Why is the amount I paid different from the amount of my order?
What packaging will my order come in?
Can I include a personalised gift message with my order?
Can I choose a delivery date/hour?
Can I combine items from different product categories within one order?
What if I cannot see the price on the website?
May I order by phone?
What payment methods are available on the website?
What is Klarna?
How can I pay with Klarna?
What if a product is unavailable?
When will my credit card be charged?
Why did you charge me twice even though I placed only one order?
Why is the amount I paid different from the amount of my order?
What packaging will my order come in?
Can I include a personalised gift message with my order?
Can I choose a delivery date/hour?
Can I combine items from different product categories within one order?
What if I cannot see the price on the website?
What shipping options are available on Bulgari.com?
How much is shipping?
Is "Same Day Delivery" available?
Can I choose a delivery date/time?
What packaging will my order come in?
Can I track my online order?
What happens if I'm not at home to receive my package?
Can I reroute my package?
What do I need to collect my Click & Collect order from the Boutique?
Can someone else collect my Click & Collect order?
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
Are Bvlgari products insured when shipped?
How much is shipping?
Is "Same Day Delivery" available?
Can I choose a delivery date/time?
What packaging will my order come in?
Can I track my online order?
What happens if I'm not at home to receive my package?
Can I reroute my package?
What do I need to collect my Click & Collect order from the Boutique?
Can someone else collect my Click & Collect order?
More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?
Are Bvlgari products insured when shipped?
Can I modify or cancel an order?
How can I return my order online?
How many days do I have to return my order?
Can I return a personalised creation?
Can I return or exchange a fragrance?
What are the conditions to return or exchange my order?
Can I return my order purchased online in boutique?
How can I exchange my order online?
Can I exchange all products online?
Can I exchange my order purchased online in a boutique?
When will I receive my exchanged order?
Can I receive my refund on a credit card that is different from the one I used for the order?
When will I receive my refund?
Can I exchange or return an item gifted to me that was purchased online by someone else?
Can I return a purchase made with Klarna?
Can I combine returns from different orders?
Can I use my own return service?
Can I choose a return parcel pick up date/time?
Where is my return?
I decided to keep my order, but already completed the Return Form. What should I do?
How can I return my order online?
How many days do I have to return my order?
Can I return a personalised creation?
Can I return or exchange a fragrance?
What are the conditions to return or exchange my order?
Can I return my order purchased online in boutique?
How can I exchange my order online?
Can I exchange all products online?
Can I exchange my order purchased online in a boutique?
When will I receive my exchanged order?
Can I receive my refund on a credit card that is different from the one I used for the order?
When will I receive my refund?
Can I exchange or return an item gifted to me that was purchased online by someone else?
Can I return a purchase made with Klarna?
Can I combine returns from different orders?
Can I use my own return service?
Can I choose a return parcel pick up date/time?
Where is my return?
I decided to keep my order, but already completed the Return Form. What should I do?
Can I book a Boutique appointment online?
How does the "Book a virtual appointment" service work?
Does Bulgari offer personalisation services on leather goods?
Does Bvlgari offer personalisation services on jewellery?
How long does it take to ship a personalised product?
Can I return my personalised creation?
How will my order come packaged?
What will I need to collect my order with the "Click & Collect" service?
Can I include a personalised gift message with my order?
With the "Click & Collect" service, how many days will my order be available in my chosen boutique?
How will I know when I can collect my package with the "Click & Collect" service?
Can someone else collect my order with the "Click & Collect" service?
What happens if I do not collect my order in the boutique with the "Click & Collect" service?
How can I determine my ring size?
How can I determine my bracelet size?
How does the "Book a virtual appointment" service work?
Does Bulgari offer personalisation services on leather goods?
Does Bvlgari offer personalisation services on jewellery?
How long does it take to ship a personalised product?
Can I return my personalised creation?
How will my order come packaged?
What will I need to collect my order with the "Click & Collect" service?
Can I include a personalised gift message with my order?
With the "Click & Collect" service, how many days will my order be available in my chosen boutique?
How will I know when I can collect my package with the "Click & Collect" service?
Can someone else collect my order with the "Click & Collect" service?
What happens if I do not collect my order in the boutique with the "Click & Collect" service?
How can I determine my ring size?
How can I determine my bracelet size?
