Frequently Asked Questions

How can I place an order online?
May I order by phone?
What payment methods are available on the website?
What if a product is unavailable?
When will my credit card be charged?
Why did you charge me twice even though I placed only one order?
Why is the amount I paid different from the amount of my order?
What packaging will my order come in?
Can I include a personalised gift message with my order?
Can I choose a delivery date/hour?
What if I cannot see the price on the website?
What is a pre-order?
How can I find out which items are available for pre-order?
What are the benefits of pre-ordering a product?
How can I make a payment for a pre-order item?
Can I combine in-stock and pre-order items in one order?
Can I cancel a pre-ordered item?