Account Creation:
We suggest you create an account to access exclusive areas and services dedicated to our customers. However, should you wish to check out as a guest, you can proceed to do so without registering.
Item Search:
To browse our catalogue, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the filters or search option on our website.
Product Information:
On each product page, you will find all available sizes and colours, as well as a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order:
1. On the Product Page, select your desired size (if applicable; if not, skip to Step 2).
2. Add the product to your Shopping Bag
3. When you have concluded your shopping and added all your desired creations to your cart, click "Shopping Bag".
4. Enter your shipping details
5. Select and fill in your payment method
6. Check that the information you entered is correct and click "Place order".
Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email.
If you are unable or do not wish to complete your order online, you may contact our Concierge Service here.
Our Ambassadors will be pleased to assist you in placing your order. Your order acknowledgement and confirmation will be sent to you by email.
Bulgari.com accepts the following credit cards, debit cards and payment methods: ApplePay®, PayPal®, American Express®, MasterCard®, Visa®, UnionPay® and Afterpay®. We do not accept cheques, money orders, bank transfers, store credit, or gift certificates for Bulgari.com orders.
When a product is out of stock, you will have the option to be notified when it is back in stock. Just click "Notify Me" on the product page and enter your email.
As soon as you place your order online, payment authorisation will be requested automatically to verify credit card validity and availability of funds. The card is not charged at this time: the actual payment occurs when the order is shipped, at which point you will receive a confirmation email.
Bulgari.com guarantees that your credit card will be charged only once for the cost of an order. It is possible that the amount may be shown twice on your credit card statement: the first entry corresponds to the payment authorisation request, which is made when you place the order and will be released; the second confirms the actual charge.
The amount paid may be lower if one or more items are not available at the time the order is dispatched. The charged amount will correspond exclusively to the value of the articles that were effectively shipped.
All Bulgari creations purchased online for home delivery are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.
All Bulgari.com orders have the option to include a gift message on a signature Bulgari card, which will be enclosed in an envelope and sent along with the purchased pieces.
This option will be available to you during checkout.
Specific delivery date and time option is not available on Bulgari.com.
In case you need further assistance please contact our Concierge Service team.
Some products are not readily available for online purchase. You can buy these products by contacting the Concierge Service team here.
A pre-order is an order placed for an item that belongs to one of our new or limited edition collections that has not yet been released. This means that the item can be previewed and purchased, even if it is not yet available in stock. Shipping times may vary. Pre-orders are subject to our Terms and Conditions.
Pre-order items can easily be recognised by their "Pre-Order" label on the product grid and the product page.
By pre-ordering an item, you are guaranteed the size or specific piece you would like, without taking the risk that it will sell out as soon as it is available. Due to high demand, some items may sell out even before they are physically in stock.
Payment must be made at the time of purchase, and the total amount of the order will be charged immediately upon completion of the pre-order.
The full list of payment methods accepted for pre-orders is available on the dedicated checkout page, shown before the order is completed.
It is not currently possible to purchase in-stock products and pre-order items in the same order. You will need to place separate orders. If you pre-order several products with different delivery dates, the entire order will be sent as soon as all products are ready for shipment, i.e., the latest shipping date will apply.
The terms of cancelling a pre-order are the same as for standard orders. You can cancel a pre-order before the shipping process has started by contacting our Concierge Service team. Once the shipping process has started and a tracking number has been issued, orders can no longer be changed or cancelled. Products that have been pre-ordered may subsequently be returned for a refund or exchange according to the applicable return conditions. Pre-ordered personalised items cannot be returned and are not eligible for refund or exchange.
Shipping
The following shipping options are available:
Standard delivery
- 2 to 4 Business Days
- Complimentary for all orders
Click & Collect
- Available in all Bulgari Stores within Australia, excluding DFS, Airport and Department Stores (3 to 4 Business Days)
- Complimentary for all orders
Note: Orders placed on Bulgari.com may only be delivered to addresses within Australia.
Bulgari does not ship to P.O. Box addresses.
Shipping is complimentary for all orders.
Bulgari is responsible for orders until the package is delivered to the customer. If the package goes missing, Bulgari may choose to open an investigation with the carrier to determine the responsible party. Please contact the Concierge Service team if your order details indicate the package has been delivered but nothing was received.
No, only standard complimentary shipping is available.
Choosing a specific delivery date and time is not available on Bulgari.com.
In case you need further assistance please contact our Concierge Service team.
All Bulgari creations purchased online for home delivery are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.
You can track your order information and status by logging into My Account on Bulgari.com.
Once your order has been processed, you will receive an Order Confirmation email with your shipping tracking information. By clicking on the tracking number sent in the email, you will be able to check the delivery status of your order.
Please allow for an additional 2-3 business days for personalisation or engraving of products.
For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and engraved pieces).
For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and engraved pieces).
If you collect your order yourself:
Government issued ID
Original method of payment
Confirmation email
You order will be available at your chosen Bulgari boutique for 14 days. If your order is not collected within this time frame, your purchase will be refunded back to its original method of payment (except for personalised and or engraved pieces) and the item(s) will be sent back to our warehouse.
If someone else is collecting on your behalf, the person will need:
- Purchaser’s government issued ID
- Representative’s government issued ID
- Original method of payment
- Confirmation email signed by you
authorising them to collect your order bearing the name, surname, date and place of birth of the delegated person.
You order will be available at your chosen Bulgari boutique for 14 days. If your order is not collected within this time frame, your purchase will be refunded back to its original method of payment (except for personalised and or engraved pieces) and the item(s) will be sent back to our warehouse.
Delivery is only available to local addresses in Australia. We do not offer international shipping.
Returns & Exchanges
Before the shipping process has been initiated, orders may be partially modified or cancelled by contacting our Concierge Service team.
Once the shipping process has been initiated and a tracking number has been issued, orders may no longer be modified or cancelled. However, you can return or exchange your order online (except for fragrances and personalised orders).
You can view the complete return policy and terms of sale here.
You may return a Bulgari piece that you purchased online for an exchange or a refund, within 30 days from the date of delivery.
You may also return or exchange your piece for an item(s) of equal or greater value in any of our Bulgari Boutiques in Australia within the same 30 day period.
You can access the complete return policy and terms of sale here.
To return or exchange your online order, please follow the steps below.
First make sure that your return or exchange meets the following conditions:
- If your Bulgari piece has a security tag, it will NOT be returnable if the tag has been removed.
- Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
- Fragrance orders cannot be returned or exchanged.
- All returns must include the original sales receipt and warranty or authenticity card, as well as the original packaging
- Personalised products cannot be returned
Visit this page to register your return or exchange, and the Concierge Service will send you the complimentary return shipping label by email.
Place the Bulgari piece you wish to return or exchange in the original packaging and close it securely with the provided seal. Place it in a shipping box with the completed return form, warranty or authenticity card and receipt. Please ensure the box is properly closed prior to attaching the shipping label.
Our Concierge Service will arrange a courier to collect the parcel or deliver the package to Bulgari.
You may return your online purchase for an exchange or refund provided the Bulgari piece is received by us within 30 days of the date of delivery.
You may also exchange your online purchase in any of our Bulgari boutiques within Australia for an item(s) of equal or greater value within the same 30 day period. Please note, Bulgari boutiques do not offer refunds for pieces purchased online.
You can access the complete Return Policy and Terms of Sale here.
Personalised items cannot be exchanged or returned.
Fragrance orders cannot be returned or exchanged.
Please make sure that your return or exchange meets the following conditions:
- The security tag has not been removed if your Bulgari piece was sent with one.
- The piece is in perfect condition in its original packaging. - Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
You can access the complete return policy and terms of sale here.
You may exchange your online purchase in any of our Bulgari boutiques within Australia for an exchange of equal or greater value within 30 days from the date of delivery.
Please note, Bulgari boutiques do not offer refunds on any products purchased online.
A Bulgari piece purchased online may be eligible for an exchange on Bulgari.com if a different size or colour variant is available and of equal retail price.
Please complete the online return form or access your Order History page by logging into My Account to submit your exchange request.
Once you have submitted your exchange request, you will need to return the piece you would like to exchange following the regular return process. Your replacement piece will be sent to the shipping address indicated on your original order within 2 to 3 business days after your returned piece has been received and processed. You will then receive a separate email with the new order information and tracking number for the exchanged piece. Your new piece will be sent to the shipping address indicated on your original order using our complimentary express shipping.
A Bulgari piece that you purchased online may be eligible for an exchange on Bulgari.com if a different size or colour variant is available.
You can access the complete return policy and terms of sale here.
You may exchange your piece in any of our retail stores in Australia for an item(s) of equal or greater value within 30 days from the date of delivery.
The difference in price will be paid in store. Gift recipients are entitled to an exchange of equal or higher value as well. Bulgari boutiques do not offer refunds on any products purchased online.
Note that you will be refunded for the returned products only (except for fragrance and personalised orders), while the initial order shipping charges will not be refunded.
You can access the complete return policy and terms of sale here.
Your replacement piece will be sent to the shipping address indicated on your original order within 2 to 3 business days after your returned piece has been received and processed, using complimentary standard shipping. You will then receive a separate email with the new order information and tracking number for the exchanged piece.
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
All returned items must pass a mandatory Quality Control examination, and you will be notified of the results. It may take up to 14 business days before the refund is credited back to your original payment method.
You may exchange or return a gifted piece purchased online.
Please kindly note that the original purchaser will be notified of any changes to their original purchase.
Should you have any questions, please feel free to contact our Concierge Service team.
We strongly discourage the use of a different courier than the one that delivered the parcel.
In case you need further assistance please contact our Concierge Service team .
Unfortunately, it is not possible to schedule a specific delivery date and time through Bulgari.
In case you need further assistance please contact our Concierge Service team.
To check the status of your return, please find your tracking number in your confirmation email .
Please check your spam folder and make sure that Bulgari is on your email account's safe senders list. This will prevent the anti-spam filter from blocking future communications.
If you still have not located the Order Confirmation email, please contact our Concierge Service team .
We are glad you decided to keep your purchase. Please notify our Concierge Service team via phone, live chat, WhatsApp or email.
Contact us
Our Bulgari Concierge Service team is happy to assist you via phone, email, live chat and WhatsApp.
Our advisors are here to help you. They will gladly respond to your inquiries and provide advice on your purchases from Monday to Friday from 10AM to 8PM AEST and Saturday from 12PM to 7PM AEST.
Note that our advisors can assist you in English.
Yes. Please click here.
Click here and reserve an appointment with our advisors in store. They can help you shop virtually, from the comfort of your own home.
Check out our Store Locator to find the closest Bulgari Boutique.
My Account
If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.
Please contact our Concierge Service team for further assistance.
Currently it is not possible to add prior purchases to a new account. We recommend creating an account before checking out to ensure your Bulgari purchase history is complete and up to date.
We suggest checking that "bulgari@communication-bulgari.com" is added to the safe senders list of your email account — your anti-spam filter settings might be blocking our newsletters.
Please contact our Concierge Service team for further assistance.
You can unsubscribe at any moment by clicking on the unsubscribe link at the bottom of our newsletters. This will open a webpage where you can confirm your decision to unsubscribe.
It may take a few days to process your choice, and you therefore may receive a few more newsletters before you are officially unsubscribed.
Please contact our Customer Service team to cancel your account.
Services
Yes, you can. We will be happy to welcome you in our boutiques. Book your appointment here.
Click here and reserve an appointment with our advisors in store. They can help show you the products directly from your home.
You can personalise selected Bulgari bags or small leather goods purchased online with our complimentary personalisation service.
While browsing our website, a “Personalise it” label on the product page will identify the creation that can be personalised.
Once on the product page, click on “Personalise this creation” to make it your own.
Please allow up to 6 days for delivery. Note that personalised items cannot be exchanged or returned.
You can personalise selected Bulgari jewellery purchased online with our complimentary personalisation service.
While browsing our website, a “Personalise it” label on the product page will identify the creation that can be personalised.
Once on the product page, click on “Personalise this creation” to make it your own.
Please allow up to 7-10 business days for delivery. Note that personalised items cannot be exchanged or returned.
Personalised creations will be shipped within 7-10 business days after the order has been received.
Note that personalised items cannot be exchanged or returned.
All Bulgari creations purchased online for home delivery are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.
When collecting your order, you must bring:
- Government-issued photo identification
- Original method of payment confirmation
- Confirmation email
All Bulgari.com orders have the option to include a complimentary gift message on a signature Bulgari card, which will be enclosed in an envelope and sent along with the purchased pieces.
This option will be available to you during checkout.
Your order will be available at your chosen Bulgari boutique for 14 days.
You will receive an email notification once your order is ready to be collected. You will then have 14 days to come collect your order.
If you wish to designate another person to collect your order, they must bring:
- A copy of the purchaser’s government- issued photo identification
- Representative’s government-issued photo identification
- Original method of payment confirmation
- Confirmation email signed with your written consent authorizing the order collection on your behalf.
If your order is not collected within the timeframe (14 Days), the item(s) will be sent back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalized and/or engraved pieces).
Check your ring size here.
Check your bracelet size here.
Note on Covid-19
As Bulgari is committed to protecting its team and clients, it has implemented the following State/Province COVID-19 Guidelines.
SOCIAL DISTANCING
To ensure social distancing, we will be limiting the total number of guests in each boutique. Inside our boutiques, please practice social distancing.
PROTECTING EVERYONE
Clients are welcome to wear protective face coverings in the boutique, and we will be happy to provide disposable face coverings upon request. Hand sanitiser will also be available throughout our stores, and we encourage our guests to use it upon entering our boutiques.
We continue to offer complimentary delivery for all online orders. Note that it may take longer than usual for your order to be delivered as we work to ensure the health and safety of the teams in our distribution centres. Our courier partner is also adapting its procedures in order to guarantee the safety of their employees and of our clients, which may result in slight delays in shipping. We thank you for your patience and understanding. For orders requiring signature upon delivery, we will still collect the signature maintaining a safe distance and using a sticker at the door.
We continue to honour our online return and exchange policy. If you have any questions please contact our Concierge Service team.
Our “Click & Collect” service is available in all Bulgari Boutiques that are open to public, and it will follow the health and safety guidelines of each stores.
Bulgari offers you one-on-one personalised shopping experiences, whether through in-person appointments in the boutique of your choice, or through virtual appointments via video call. You can book your appointment online here.
