General Terms and Conditions of Sale
These General Terms and Conditions of Sale (the "Terms and Conditions") govern the sale of merchandise by Gulf luxury Trading LLC, having its registered seat in Unit 707, 7th floor Ubora Commercial Tower, Business Bay, Dubai, UAE PO Box 2623, and registered in UAE with No.707159 "BULGARI" or "we" through the section of Bulgari.com (the "Website"). The sale is available only for purchases exclusively within UAE, (hereinafter, the "Territory").
Only individuals who (a) have reached the age of majority (eighteen in most countries), (b) have legal capacity to enter into contracts, may place orders for BVLGARI products through the Website, following the indications thereon. We do not accept orders by email. All orders are subject to written acceptance by BULGARI. It is your responsibility to check that the information displayed in your Shopping Bag accurately reflects your selection before confirming your order. Upon confirmation (i.e. clicking the "Place Order" button as explained below), the order will be sent to BULGARI for processing and you will receive an acknowledgment email containing the main details of your order. Said acknowledgement email does not represent acceptance of your order. After processing, upon shipment of the product you have ordered, we will send you a confirmation email of your order. BULGARI also reserves the right to require verbal confirmation of orders. If we request verbal confirmation of an order, you shall give confirmation by phone and email confirmation will not be sufficient.
The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. Accordingly, BULGARI shall not be liable for any error or inaccuracy in the photographs or graphical representations of BVLGARI products displayed on the Website. If you have any questions about the products, you may contact the customer service department by emailing firstname.lastname@example.org
Orders may be placed for personal use only, any commercial use excluded.
BULGARI has the right to cancel any order placed by you in the event you have been involved in a dispute concerning a prior order, or if BULGARI has reasonable ground to suspect that you have violated these Terms and Conditions, or are or appear to be engaged in fraudulent activities or use of purchased products other than for personal use as permitted by these Terms and Conditions. BULGARI has the right to refuse any order at its discretion.
CONFIRMATION OF ORDERS
In order to process the order, you must select the product you wish to buy and click the "Add to Shopping Bag" button. The selected products will then be included in the "Shopping Bag" and the order can be placed by filling out the order form and accepting the General Terms and Conditions of Sale. Prior to submitting the order, you are required to verify the accuracy of the information provided and make the necessary corrections. The Order is submitted when you click the "Place Order" button. After placing an order, you will receive an automatic e-mail confirmation from us acknowledging that we have received your order. Please note that clicking the "Place Order" button does not mean that your order has been accepted and purchase completed.Your order constitutes an offer to us to buy a Product. Upon receipt, the order will be submitted to BULGARI for processing. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched and which contains the relevant tracking number (the "Order Confirmation"). You may cancel your order any time prior to our dispatch of the Order Confirmation. The contract between us will only be formed when we send you the Order Confirmation. The contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. BULGARI files for its own records evidence of all transactions between BULGARI and its customers. Download and file for your own records these General terms and Conditions and the Order Confirmation. In the event of a dispute between BULGARI and one of its customers relating to a transaction conducted on the Website, the data recorded by BULGARI shall be treated as evidence of the details of the transaction.
Some products on the Website may only be available for pre-order. Subject to the terms and conditions stipulated in this document as well as those mentioned on the webpages of the individual products available for pre-order (delivery period and delivery options), pre-orders shall be covered by the same processes and conditions applicable to standard orders. It is not possible to purchase in-stock products together with pre-order items in the same order, meaning you will need to place separate orders. If you pre-order several products with different delivery dates, the entire order will be sent as soon as all products are ready for shipment, i.e. the latest shipping date will apply. The full list of payment methods accepted for pre-orders is available on the dedicated checkout page, before the order is completed. When the pre-order has been completed, BULGARI will process the purchase transaction by immediately debiting the amount from your chosen payment method and send you a receipt confirmation for your order. As soon as your pre-order product is ready to be shipped, you will receive an email confirming the shipment. Due to production constraints, BULGARI may have to cancel a pre-order in whole or in part. BULGARI will inform you of this cancellation as soon as possible and the amount paid will be credited back to the same means of payment used for the purchase.
BULGARI reserves the right to change the assortment of items offered on the Website from time to time without prior notice to the customers. BULGARI will not be liable if any product is out of stock or otherwise unavailable.
PRICES AND PAYMENTS
The prices of BVLGARI products are indicated in AED, inclusive of applicable taxes and including shipping costs if any.
BULGARI reserves the right to modify the price of products offered on the Website at any time without prior notice to you. You will be charged the prices displayed on the Website at the time the order was confirmed by you by Clicking on the "Place Order" button. You are responsible of the costs incurred when using means of distance communication in connection with placing an order with us (cost of internet access, telephone costs), and these costs do not differ from the standard rate
BULGARI reserves the right to correct any errors or inaccuracies on the Website or to cancel orders if any such information is inaccurate. You will be required to pay for any order placed on the Website immediately upon clicking on the "Place Order" button. The amount of the purchase price of the products ordered by you will be blocked on your credit or debit card but you will only be charged upon shipment of the products to you.
We only accept payment through the following credit and debit cards: Visa, Mastercard e Amex. You cannot use store credits or gift certificates issued by BVLGARI boutiques to purchase products offered on the Website. All orders are payable in AED. Please note that your order must contain a delivery address located within the Territory. Orders with shipping address other than a location within the Territory will not be processed.
RESERVATION OF TITLE
Products ordered by you will remain the property of BULGARI until BULGARI has received full payment thereof and you hereby grant a security interest in such products until full payment has been received. If there is any problem with payment, you are responsible to return the goods received to BULGARI immediately upon request.
Products purchased via the Website may only be delivered within the Territory. The products will be shipped to the delivery address specified during the ordering process. Please note that PO Boxes and BFPO may not be used for the delivery of our products. If you insert a Hotel address as the delivery address for your order, please note that the delivery can only be made to the person indicated in the order, and the products may not be delivered to the reception of the Hotel.
During the ordering procedure, BULGARI will inform you of the standard time required for delivery and the various forms of delivery available for the goods products purchased. You will be asked to select the shipping method as a part of the ordering procedure. BULGARI reserves the right to divide the order into partial shipments. While BULGARI cannot guarantee a delivery time, it provides the following general shipping guidelines.
Delivery: the products will generally be delivered within the next working day.
Upon delivery, the signature confirmation by a person who is at least 18 years of age is required for all orders. You acknowledge that any person taking delivery of the products at the designated address shall be deemed to have done so with your authorization.
PROBLEMS OF DELIVERY
Any failure to deliver or a delivery exceeding ten (10) business days from the shipment date or any discrepancy between ordered and delivered products should be promptly reported to our Customer Service department by email at email@example.com
CLICK & COLLECT
"Click & Collect" is a complimentary delivery option available from our Dubai Mall boutique in UAE. By choosing Click & Collect, you can have your order sent to said boutique and you can collect it at your own leisure. We will confirm by e-mail: (i) when your order has been dispatched and (ii) when it is ready for collection.
We will make every effort to make your order available for collection within the estimated timescales (within 2-3 business days). Delays are occasionally inevitable during busy periods, or due to unforeseen factors or events outside our control. BULGARI shall not be liable for any delay or failure to make your order available for collection within the estimated timescales.
When collecting your order, please make sure that you bring your 'ready for collection' email as a print out or ready to display on your mobile device together with your original valid photographic ID document or, if collection is to be made by a person delegated by you, an original copy of the authorization signed by you bearing the name, surname, date and place of birth of the delegated person, the 'ready for collection' email and the original valid photographic ID document of both you and the delegated person.
We will check and register the serial number of your original valid photographic ID document.
Before taking delivery of the parcel, you or the person delegated by you, must sign the Order delivery slip. The signed delivery slip is proof of delivery and acceptance of the ordered products. No dispute relating to the actual delivery is possible if the parcel is deemed to have been delivered, our records being considered proof thereof.
If you fail to collect your order within 7 (seven) days of your ready for collection email, your contract shall be automatically terminated and your order will be returned to our warehouse and no longer be available for collection from the store, and you will be reimbursed of the price paid.
If for any reason you do not wish to comply with the procedures set out in this paragraph, we regret that you will not be able to use our Click & Collect service.
a) General provisions
You may return any online purchase without customized engraving or embossing, for a refund or exchange, by clearly informing us of your intention to do so within seven (7) calendar days from the date of receipt by you of the products:
- by contacting our Customer Service via emailing firstname.lastname@example.org
- by directly visiting our stores in the Territory.
All returns must include the original sales receipt and be returned in original packaging. Please note that all returns are subject to a quality assurance inspection process before they are accepted. Any product with signs of damage or alteration (including but not limited to re-sizing) or whose security tag, if any, has been removed cannot be accepted. You may be held liable in the case of depreciation of the value of the product as a result of handling that is not consistent with preservation of the nature, characteristics and, where applicable, the correct operation of the products.
b) Returns through our Customer Service Centre
When the Return Form or your statement informing us of your intention to exchange your purchase is received, we will email you a one-time return label pre-paid by us. If you wish to exchange the purchased product for another product of higher price, you will be charged the difference. We will not exchange merchandise for items of lesser value. Gift recipients are entitled to an exchange of equal or greater value only. If the online purchase is exchanged, you will not be charged for shipping costs related to the second shipment.
c) Returns through our Boutique
BULGARI also offers you the possibility to return your online purchase to the BVLGARI boutique in UAE for an exchange or store credit. You may return your online purchase without customized engraving or embossing and whose security tag, if any, has not been removed within seven (7) calendar days from the date of receipt by you or within 7 days from the day you have sent to us the Return Form or a declaration explicitly stating your decision to return your purchased product in accordance with paragraph a) above. If you exchange the purchased product for another product of higher price, you will be charged the difference. Gift recipients shall be entitled to an exchange of equal or greater value or store credit, with an original gift receipt only. Store credits may only be redeemed at one of our retail stores and not through an online purchase.
You may return any online purchase without customized engraving, resizing or hot stamping, for a refund or exchange.
Please note that fragrances and personalized products may not be returned or exchanged.
d) Exchanges online
Your Bvlgari piece purchased online may be eligible for an exchange on Bulgari.com if a different size or color variant of it is available.
Complete the online return form on www.bulgari.com/en-ae/returnsearch or access your Order History page by logging into your MyAccount to submit your exchange request. Note that you will be able to exchange your online order only if the size or color variation of your piece is available in stock and of equal retail price.
Once your exchange request has been submitted, you will need to return the piece you would like to exchange following the instructions above detailed in paragraph b) or c).
You will receive a separate e-mail with the new order information and tracking number for the exchange piece. Your new piece will be shipped using complimentary Standard Shipping method. It will be sent to the shipping address indicated on your original order within 2-3 business days.
As a consumer (meaning any individual who is acting for purposes which are outside his or her trade, business or profession), you are entitled to various statutory warranties including a warranty that the products supplied to you conform to your contract with us. In addition to the above, the following warranty is provided in connection with watches: the BVLGARI watches warranty is valid for two years from the date of the purchase, it will be honoured anywhere in the world and covers all manufacturing defects. This warranty does not cover normal wear and tear, metal or leather watchband, crown and glass. It is not valid in case of loss, theft, improper use, negligence or attempts to repair it by unauthorized persons.
For repair inquiries, please contact our Customer Service via emailing email@example.com or through the Contact us section of the Website.
BULGARI guarantees the authenticity of all products purchased through the Website
GOVERNING LAW - CHOICE OF FORUM – ONLINE DISPUTE RESOLUTION
These Terms and Conditions shall be governed by the laws of the United Arab Emirates without regard to its conflicts of law provisions. You agree that any cause of action that may arise under these Terms and Conditions will be brought in the appropriate court in Dubai and you agree to submit to the personal and exclusive jurisdiction of the appropriate courts located in Dubai. The foregoing is without prejudice to any of your rights that cannot be excluded under the law of your Country of residence.
We are not responsible for any delay in, or failure of, performance of our obligations under any these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, epidemic, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Please note that nothing contained in these Terms and Conditions in any way affects your statutory rights.
If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
BULGARI'S CODE OF CONDUCT
BULGARI’s commitment to conducting business ethically is expressed in its Supplier & Business Partner Code of Conduct, available on the Website at https://www.bulgari.com/en-ae/corporate-social-responsibility/supply-chain.html. BULGARI constantly checks that the principles of this code are respected and properly applied.
COPYRIGHT – VALIDITY
(c) 2020 Gulf luxury Trading LLC. All rights reserved. These Terms and Conditions are effective as of May 2020.