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Contact Us

For United States customers, please contact customer service at 1-800-BVLGARI (1-800-285-4274) Monday - Friday from 9:00AM EST to 5:00PM EST.

For sunglass and prescription eyeglass related service enquiries, please contact Luxottica Group at 1-800-343-5594 (United States residents) or 1-800-267-3937 (Canada residents).

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Disclaimer

Bulgari takes all possible steps to ensure the accuracy of the information included in its websites. However, Bulgari takes no responsibility for errors or omissions in the content of the same. Information provided on the Sites is subject to change at any time without prior notice.

Use of and browsing on the Sites are at your own risk. Neither Bulgari S.p.A. nor its affiliates nor any party representing Bulgari in creating, presenting or otherwise affiliated with the Sites are liable for any indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites.

To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on an "as is" basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Check your local laws.

Privacy Notice

Our Site Privacy Policy

This page describes how the personal data of users consulting this site is handled.

This privacy policy is also provided pursuant to art. 13, decree law 196/2003 (protection of personal data) for those who interact with web services accessible on-line via: www.bulgari.com

Users who visit www.bulgari.com implicitly accept the practice described in this privacy policy notice.

The Data Controller

Data referring to identified or identifiable persons may be processed following consultation of this site.

The Data Controller of such processing is Bulgari S.p.A., in the person of its pro tempore chief executive officer at its head office located at Via dei Condotti 11, Roma 00193.

Data Processing Location

Processing connected with the web services provided by this site is carried out in the aforementioned incumbent’s head office exclusively by the technical personnel in the company charged with such processing or persons engaged on an occasional basis for maintenance operations. No data deriving from the web service is communicated or made public.

Finalities and Use of Information

Personal data provided by users who request transmission of information or who register to receive newsletters are used for the sole purpose of providing the service requested. They may also be used for the Company's normal activities including the following:
a) management of user/client relationship;
b) to carry out business activities;
c) other purposes connected with the Company's activities; such as the improvement of products and services offered, although not strictly related to the services requested by the Submitter; market research regarding customer satisfaction submitted directly or through specialized agencies, by phone, questionnaires or personal appointments; delivery of information related to services offered and products marketed by the Company.

Types of Data Processed

Navigation Data

IT systems and software procedures used to operate this site acquire certain personal data during the course of normal operation. The transmission of such data is implicit in the use of internet communication protocols.

Such information is not collected in order to be associated with the identified parties but may, by its very nature, make identification of users possible through processing and association with data held by third parties.

This category of data includes the IP addresses or domain names of the computers used to connect to the Sites, addresses in the URIs (Uniform Resource Identifiers) of resources requested, time of request, method used to submit the request to the server, size of the file obtained in reply, numeric code indicating the state of the response given by the server (done, error, etc.) and other parameters relating to the user’s operating system and IT environment.

This data is only used to obtain anonymous statistical information regarding the use of the Sites and to run operational checks and are cancelled immediately after processing. Data could be used to ascertain liability in the case of alleged computer crimes affecting this site.

Data Provided Voluntarily by Users

Optional, explicit and voluntary sending of e-mail to the addresses indicated on this site entails subsequent acquisition of the sender’s address, which is needed to reply to requests, and of any other personal data included in the e-mail. Summary information on privacy will be indicated or displayed from time to time in the pages of the site referring to specific services upon request.

Cookies

No user personal data is acquired by the site. No use is made of cookies for transmission of information of a personal nature nor are so-called permanent cookies or any other kind of user tracing systems used. The use of so-called session cookies (which are not permanently memorized on the user’s computer and disappear when the browser is switched off) is strictly limited to transmission of the session identifiers (random numbers generated by servers) needed to provide secure and efficient exploration of the site. The session cookies used on this site avoid recourse to other IT techniques that are potentially invasive of the privacy of users’ navigation and do not allow users’ personal identification to be acquired.

Optional Supply of Data

Irrespective of the foregoing on navigation data, users are free to supply the personal data indicated in the request modules, or in any case indicated in the “Contact us” page, to request informational material or other communications.

Failure to supply such data may mean it is impossible to obtain what has been requested.

Processing Methods

Personal data is processed by automatic devices only for the time strictly necessary to achieve the purposes for which it was collected. Specific security measures are adopted to prevent loss, illicit or incorrect use of data and non-authorized access thereto.

Rights of Interested Parties

The parties to whom personal data refers are entitled at any time to obtain confirmation of whether or not such data exists and to know the content and origin thereof and to check its exactitude or request addition to or updating or rectification of such data (art. 7, decree law 196/2003).

Under the aforementioned provision of the law, parties are entitled to request cancellation or transformation into an anonymous form or blocking of data processed in violation of the law and in any case to oppose, on legitimate grounds, the processing of personal data.

This document, published at www.bulgari.com constitutes the "Privacy Policy" of this site and is subject to updating (successive versions are maintained at the same address for consultation).

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