Skip to content
white space

Returns & exchanges

RETURNS AND EXCHANGES


You may return your Bulgari piece purchased online for an exchange or a refund provided the Bulgari piece is received by us within 30 calendar days from the date of original delivery to you. You may also exchange your piece in any of our Bulgari Boutiques in Singapore for an item(s) of equal or greater value within the same 30 calendar day period.
You are required to contact out Concierge Service by calling us on +65 31582590, via live chat or emailing sg.cs@bulgari.com, providing us your name, address and order number. We will send you an e-mail acknowledging receipt of your withdrawal request.


If you are returning or exchanging your piece, please review the following steps:


  1. Ensure that your return or exchange meets the conditions outlined below:
    • If your Bulgari piece has a security tag, it will NOT be returnable if the tag has been removed.
    • Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
    • Fragrance orders may not be returned or exchanged.
    • All returns must include the original sales receipt and be returned in original packaging.
    • Please note that personalised, engraved and hot - stamped Items cannot be returned or exchanged. You may contact our Customer Service to return or exchange any online purchase, except products with customized engraving, embossing or Personalisation

  2. Contact our Concierge Service to register your return and we will email you our complimentary return shipping label.

  3. Place the Bulgari piece you wish to return in the original packaging and close securely with the provided seal. Place it in a shipping box with the completed return form and receipt. Please ensure the box is securely closed prior to attaching the shipping label.

  4. Concierge Service will arrange a courier to collect the parcel or deliver the package to us

Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Bulgari boutiques do not offer refunds on any products purchased online. You must follow the procedures in the Terms and Conditions, which apply, to refunds. If you choose not to use the pre-paid return label provided by us, you will be responsible for insurance and shipping fees.


For more information, please refer to our Terms and Conditions or contact our Concierge Service team by phone +65 31582590, Monday to Friday from 9am – 7pm (SGT) and Saturday & Public Holiday from 10:00 AM to 5:00 PM SGT, or by email at sg.cs@bulgari.com