Note on COVID-19
A NOTE TO OUR CLIENTS
During these extraordinary times, the safety and well-being of our clients, employees and the greater community is of the utmost importance. We remain at your disposal during and while our boutiques are closed for the time being, our website and Customer Service team remain open and ready to assist you. We will continue to monitor this ongoing situation closely and will update you as the situation evolves. In the meantime, please see below our most up-to-date information. We also invite you to subscribe to our newsletter to receive the latest news and information.
BVLGARI BOUTIQUES & AUTHORIZED RETAILERS
All boutiques in Singapore are currently open however opening hours are changing frequently in line with government updates and mall regulation. Please contact our stores directly for more information. Authorized retailers openings and hours may also be different from what is listed on our site. For the latest updates, please contact them directly.
You can continue to browse our collection and purchase online as our website remains operational. Our Concierge Service teams will gladly assist you in placing your online order should you need help by phone at +65 31582590 or by live chat, Monday to Friday from 9:00 a.m. to 7:00 p.m. (SGT), or by email firstname.lastname@example.org
SHIPPING & DELIVERY
We continue to offer complimentary delivery for all online orders. You may experience slight delays in shipping as we work to ensure the health and safety of the teams in our distribution centers. We thank you for your understanding. Our courier partner is also adapting its procedures in order to guarantee the safety of their employees and our clients. For orders requiring signature on delivery, we will still collect the signature maintaining a safe distance and using a sticker at the door.
RETURNS & EXCHANGES
We continue to honor our online return and exchange policy. If you have any questions please contact our Concierge Service Team phone at +65 31582590 or by live chat, Monday to Friday from 9:00 a.m. to 7:00 p.m. (SGT), or by email at email@example.com. As our boutiques in the Singapore are temporarily closed, in-store returns and exchanges are currently suspended. We will be happy to review our exchange and return policy once our boutiques reopens.
REPAIRS & AFTER SALES SERVICES
There may be temporary delays in delivery of your serviced pieces while stores are closed. Our Client Advisors will invite you to pick up your pieces once the store has re-opened. For other questions, please contact our Concierge Service Team at +65 31582590 or by live chat, Monday to Friday from 9:00 a.m. to 7:00 p.m. (SGT), or by email at firstname.lastname@example.org.
STAY IN TOUCH
Our Customer service team will gladly respond to all your questions and provide advice on your purchases Monday to Friday from 9am - 7pm SGT. You can reach us by phone at +65 31582590, by email at email@example.com or by Live Chat. We also invite you to subscribe to our newsletter to receive the latest updates.