Registration is not necessary for making purchases on bulgari.com. However, we suggest you create an account to access exclusive areas and services dedicated to our customers.
Item Search:
To browse our catalogue, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the filters or search option on our website.
Product Information:
On each product page, you will find all available sizes and colours, as well as a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order:
1. On the Product Page, select your desired size (if applicable; if not, skip to Step 2).
2. Add the product to your Shopping Bag
3. When you have concluded your shopping and added all your desired creations to your cart, click "Shopping Bag".
4. Enter your shipping details
5. Select and fill in your payment method
6. Check that the information you entered is correct and click "Place order".
Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email.
If you are unable or do not wish to complete your order online, you may contact our Concierge Service here.
Our Ambassadors will be pleased to assist you in placing your order. Your order acknowledgement and confirmation will be sent to you by email.
Bulgari.com accepts the following credit and debit cards: MasterCard®, Visa® and co-branded Mada cards.
When a product is out of stock, you will have the option to be notified when it is back in stock. Please click "Notify Me" on the product page. By simply inputting your email, you will receive a communication from Bulgari when the piece is back in stock.
The final amount of the purchase price of the products ordered by you (Including VAT) will be charged on your credit or debit card immediately upon submission of the order (when you click the "Place Order" button).
The amount paid may be lower if one or more items are not available at the time the order is dispatched. The charged amount will correspond exclusively to the value of the articles that were effectively shipped.
All Bulgari creations purchased online are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.
All Bulgari.com orders have the option to include a gift message on a signature Bulgari card, which will be enclosed in an envelope and sent along with the purchased items.
This option will be available to you during checkout.
It is not possible to choose a specific date and hour. You can try to contact the courier directly to organise a possible delivery date.
Some products are not readily available for online purchase. You can buy these products by contacting the Customer Service team here.
A pre-order is an order placed for an item that belongs to one of our new or limited edition collections that has not yet been released. This means that the item can be previewed and purchased, even if it is not yet available in stock. Shipping times may vary. Pre-orders are subject to our Terms and Conditions.
Items that are available for pre-order can easily be recognised by their "Pre-order" label on the product grid and the product page.
By pre-ordering an item, you are guaranteed the size or specific piece you would like, without taking the risk that it will sell out as soon as it is available. Due to high demand, some items may sell out even before they are physically in stock.
Payment must be made at the time of purchase, and the total amount of the order will be charged immediately upon completion of the pre-order.
The full list of payment methods accepted for pre-orders is available on the dedicated checkout page, shown before the order is completed.
It is not currently possible to purchase in-stock products and pre-order items in the same order. You will need to place separate orders. If you pre-order several products with different delivery dates, the entire order will be sent as soon as all products are ready for shipment, i.e., the latest shipping date will apply.
The terms of cancelling a pre-order are the same as for standard orders. You can cancel a pre-order before the shipping process has started by contacting ourCustomer Service team. Once the shipping process has started and a tracking number has been issued, orders can no longer be changed or cancelled. Nevertheless, products that have been pre-ordered may subsequently be returned for a refund or exchange according to the applicable return conditions. Pre-ordered personalised items cannot be returned and are not eligible for refund or exchange.
Shipping
The following shipping options are available:
- Standard 3 to 5 Business Days - Complimentary for all orders
- Click & Collect in our boutique in Kingdom Centre in Riyadh, KSA (3 to 5 Business Days) - Complimentary for all orders
Shipping is complimentary for all orders.
Bulgari is responsible for orders until the package is delivered to the customer. If the package goes missing, Bulgari may choose to open an investigation with the courier to determine the responsible party. Please contact the Customer Service team if your order details indicate the package has been delivered but nothing was received.
No, only standard complimentary shipping is available.
It is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.
All Bulgari creations purchased online are artfully hand-wrapped and delivered in an elegant signature box.
You can track your order information and status by logging into My Account on Bulgari.com.
Once your order has been processed, you will receive an Order Confirmation email with your shipping tracking information. By clicking on the tracking number sent in the email, you will be able to check the delivery status of your order.
For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and engraved pieces).
For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery (all orders except fragrances), the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and engraved pieces).
If you collect your order yourself:
Government issued ID
Original method of payment
Confirmation email
Your order will be available at your chosen Bulgari boutique for 7 days. If your order is not collected within this time frame, your purchase will be refunded back to its original method of payment (except for personalised and or engraved pieces) and the item(s) will be sent back to our warehouse.
If someone else is collecting on your behalf, the person will need:
- Purchaser’s government issued ID
- Representative’s government issued ID
- Original method of payment
- Confirmation email signed by you
authorising them to collect your order
Your order will be available at Bulgari boutique for 7 days. If your order is not collected within this time frame, your purchase will be refunded back to its original method of payment (except for personalised and or engraved pieces) and the item(s) will be sent back to our warehouse.
Returns & Exchanges
Once the order has been placed, it may no longer be modified or cancelled. However, you can return or exchange your order (Except for fragrances and personalised orders) by contacting our Customer Service team.
You may return your Bulgari piece purchased online for an exchange or a refund within 7 days from the date of delivery, or within 7 days after submitting the Bulgari Exchange Form or a declaration explicitly stating your decision to exchange the purchased product.
You may also return or exchange your piece for an item(s) of equal or greater value in the Bulgari boutique in KSA within the same 7 day period.
You can access the complete return policy and terms of sale here.
To return or exchange your online order, please follow the steps below.
First make sure that your return or exchange meets the following conditions:
- If your Bulgari piece has a security tag, it will NOT be returnable if the tag has been removed.
- Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
- Fragrance orders cannot be returned or exchanged.
- All returns must include the original sales receipt and warranty or authenticity card, as well as the original packaging
- Personalised products cannot be returned
You may contact our Customer Service team via email at sa.cs@Bulgari.com providing your name, address and order number. We will send you an email acknowledging receipt of your withdrawal request. Alternatively, you can make your return or exchange in one of Bulgari's stores in KSA.
You may return your Bulgari piece purchased online for an exchange or a refund within 7 days from the date of delivery, or within 7 days after submitting the Bulgari Exchange Form or a declaration explicitly stating your decision to exchange the purchased product.
You may also return or exchange your piece for an item(s) of equal or greater value in the Bulgari boutique in KSA within the same 7 day period.
You can access the complete return policy and terms of sale here.
Personalised items cannot be exchanged or returned.
Fragrance orders cannot be returned or exchanged.
Please make sure that your return or exchange meets the following conditions:
- The security tag has not been removed if your Bulgari piece was sent with one.
- The piece is in perfect condition in its original packaging. - Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
You can access the complete return policy and terms of sale here.
You may exchange your piece in any of our KSA boutiques for an item(s) of equal or greater value within 7 days from the date of delivery or within 7 days after submitting the Bulgari Exchange Form or a declaration explicitly stating your decision to exchange the purchased product.
The difference in price will be paid in store. Gift recipients are entitled to a return of equal or greater value as well. Bulgari boutiques do not offer refunds on any products purchased online.
A Bulgari piece purchased online may be eligible for an exchange on Bulgari.com if a different size or colour variant is available and of equal retail price.
Please complete the online return form on www.bulgari.com/en-sa/returnsearch or access your Order History page by logging into My Account to see if your piece is eligible for an exchange.
Once you have submitted your exchange request, you will need to return the piece you would like to exchange following the regular return process outlined below.
You will then receive a separate email with the new order information and tracking number for the exchange piece. Your new piece will be shipped using complimentary Standard Shipping method. The new piece will be sent to the shipping address indicated on your original order within 3-5 business days.
A Bulgari piece that you purchased online may be eligible for an exchange on Bulgari.com if a different size or colour variant is available.
You can access the complete return policy and terms of sale here.
You may exchange your piece in any of our KSA boutiques for an item(s) of equal or greater value within 7 days from the date of delivery or within 7 days after submitting the Bulgari Exchange Form or a declaration explicitly stating your decision to exchange the purchased product.
The difference in price will be paid in store. Gift recipients are entitled to an exchange of equal or higher value as well. Bulgari boutiques do not offer refunds on any products purchased online.
Note that you will be refunded for the returned products only (except for fragrance and personalised orders), while the initial order shipping charges will not be refunded.
You can access the complete return policy and terms of sale here .
Your replacement piece will be sent to the shipping address indicated on your original order within 3 to 5 business days after your returned piece has been received and processed, using complimentary standard shipping. You will then receive a separate email with the new order information and tracking number for the exchanged piece.
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
All returned items must pass a mandatory Quality Control examination, and you will be notified of the results. It may take up to 30 business days before the refund is credited back to your original payment method.
You may exchange or return a gifted piece purchased online.
Please kindly note that the original purchaser will be notified of any changes to their original purchase.
Should you have any questions, please feel free to contact our Client Relations Centre.
Orders may be delivered to different Bulgari locations. For tax compliance reasons, each return is to be processed individually and shipped to its address as indicated on the return label available in the parcel and online.
We strongly discourage the use of a different courier than the one that delivered the parcel.
In case you need further assistance please contact our Customer Service team.
Unfortunately, it is not possible to schedule a specific delivery date and time through Bulgari. You can contact the courier to arrange a possible delivery date.
You can check the status of your return at any time on the "My Account" page.
Please check your spam folder and make sure that Bulgari is on your email account's safe senders list. This will prevent the anti-spam filter from blocking future communications.
If you still have not located the Order Confirmation email, please contact our Customer Service team.
We are glad you decided to keep your purchase. You do not have to do anything, and there is no need to contact us.
Contact us
Our Customer Service team is happy to assist you via Whatsapp, email, and message.
Our advisors are here to help you. They will gladly respond to your inquiries and provide advice on your purchases from Monday to Sunday from 9AM to 6PM.
Note that our advisors can assist you in English and Arabic.
Yes. Please click here.
Check out our Store Locator to find the closest Bulgari Boutique.
My Account
If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.
Please contact our Customer Service team for further assistance.
Currently it is not possible to add prior purchases to a new account. We recommend creating an account before checking out to ensure your Bulgari purchase history is complete and up to date.
We suggest checking that "bulgari@communication-bulgari.com" is added to the safe senders list of your email account — your anti-spam filter settings might be blocking our newsletters.
Please contact our Customer Service team for further assistance.
You can unsubscribe at any moment by clicking on the unsubscribe link at the bottom of our newsletters. This will open a webpage where you can confirm your decision to unsubscribe.
It may take a few days to process your choice, and you therefore may receive a few more newsletters before you are officially unsubscribed.
Please contact our Customer Service team to cancel your account.
Services
Yes, you can. We will be happy to welcome you in our boutiques. Book your appointment here.
You can personalise selected Bulgari bags or small leather goods purchased online with our complimentary personalisation service.
While browsing our website, a “Personalise it” label on the product page will identify the creation that can be personalised.
Once on the product page, click on “Personalise this creation” to make it your own.
Please allow up to 6 days for delivery. Note that personalised items cannot be exchanged or returned.
You can personalise selected Bulgari jewellery purchased online with our complimentary personalisation service.
While browsing our website, a “Personalise it” label on the product page will identify the creation that can be personalised.
Once on the product page, click on “Personalise this creation” to make it your own.
Please allow up to 6 days for delivery. Note that personalised items cannot be exchanged or returned.
Personalised creations will be shipped within 2 to 3 business days after the order has been received.
Note that personalised items cannot be exchanged or returned.
When collecting your order, you must bring:
- Government-issued photo identification
- Original method of payment confirmation
- Confirmation email
Bulgari.com orders come with a beautiful signature box with every purchase.
All Bulgari.com orders have the option to include a complimentary gift message on a signature Bulgari card, which will be enclosed in an envelope and sent along with the purchased pieces.
This option will be available to you during checkout.
Your order will be available at your chosen Bulgari boutique for 7 days.
You will receive an email notification once your order is ready to be collected. You will then have 7 days to come collect your order.
If you wish to designate another person to collect your order, they must bring:
- A copy of the purchaser’s government- issued photo identification
- Representative’s government-issued photo identification
- Original method of payment confirmation
- Confirmation email signed with your written consent authorizing the order collection on your behalf.
If your order is not collected within the timeframe (7 Days), the item(s) will be sent back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalized and/or engraved pieces).
Check your ring size here.
Check your bracelet size here.
