How can I place an order online?

Registration is not necessary for making purchases on bulgari.com. However, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item Search:
To browse our catalogue, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the filters or search option on our website.

Product Information:
On each product page, you will find all available sizes and colours, as well as a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order:
1. On the Product Page, select your desired size (if applicable; if not, skip to Step 2).
2. Add the product to your Shopping Bag
3. When you have concluded your shopping and added all your desired creations to your cart, click "Shopping Bag".
4. Enter your shipping details
5. Select and fill in your payment method
6. Check that the information you entered is correct and click "Pay and Place Order".

Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email. 

What payment methods are available on the website?

The full list of payment methods accepted is available on the checkout page, before the order is completed.

Do I need to pay duties & taxes?

Duties and taxes are already included in product prices. No extra fees are charged upon delivery.

What if a product is unavailable?

When a product is out of stock, you will have the option to be notified when it is back in stock. Just click "Notify Me" on the product page and enter your email.

Please contact the Customer Service team here for further information.

When will my credit card be charged?

As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. The card is charged right after the fraud and bank check.

Why did you charge me twice even though I placed only one order?

Bulgari.com guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your credit card statement: the first entry corresponds to the payment authorization request that is made when you place the order and which will be released; the second confirms the actual charge. 

What packaging will my order come in?

All Bulgari creations purchased online are artfully hand-wrapped and delivered in an elegant signature box. A true design masterpiece for uniquely extraordinary pieces.

Can I include a personalised gift message with my order?

All Bulgari.com orders have the option to include a gift message on a signature Bulgari card, which will be enclosed in an envelope and sent along with the purchased items. This option will be available to you during checkout.

Can I choose a delivery date/hour?

It is not possible to choose a specific date and hour. You can try to contact the courier directly to organize a possible delivery date.

What if I cannot see the price on the website?

Some products are not readily available for online purchase. You can buy these products by contacting the Customer Service team here.

What shipping options are available on Bulgari.com?

Complimentary express shipping from 2 to 4 Business Days for all orders.

How much is shipping?

Shipping is complimentary for all orders.

Are Bulgari products insured when shipped?

Yes. Your order will be processed by Global-e, our global fulfilment partner. Global-e is responsible for orders until the package is delivered to the customer. If the package goes missing, Global-e may choose to open an investigation with the carrier to determine the responsible party. Please contact Customer Service team if your order details indicate the package has been delivered but nothing was received.

Is "Same Day Delivery" available?

No, only express complimentary shipping is available.

Can I choose a delivery date/time?

It is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.

How will my order come packaged?

Bulgari.com orders come with a beautiful signature box with every purchase.

Can I track my online order?

Once your order has been shipped, you will receive an Order Confirmation email with your shipping tracking information. By clicking on the tracking number sent in the email, you will be able to check the delivery status of your order.

You can also check the status of your order on https://service.global-e.com/track-my-order.

What happens if I'm not at home to receive my package?

For security reasons, we do not allow the rerouting of the packages. For orders requiring signature upon delivery, the courier will make 3 attempts to deliver your package. After the 3rd unsuccessful attempt, the package will go back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalised and engraved pieces).

Can I reroute my package?

For security reasons, we do not allow the rerouting of the packages.

More than 24 hours have passed and I still haven't received an Order Confirmation email. What should I do?

Check your spam folder and make sure that Bulgari is on your email account's safe senders list. This will prevent the anti-spam filter from blocking future communications.

If you still have not located the Order Confirmation email, contact our Customer Service team.

Can I modify or cancel an order?

Before the shipping process has been initiated, orders may be cancelled by contacting our Customer Service team.

Once the shipping process has been initiated and a tracking number has been issued, orders may no longer be cancelled. However, you can return your order online (except personalized orders).

You can access the complete return policy and terms of sale here.

Can I return my online purchase?

You may return a Bulgari piece that you purchased online for a refund, within 30 days from the date of delivery (except personalised orders).

You can access the complete return policy and terms of sale here.

How can I return my order online?

To return your online order, please follow the steps below.

First make sure that your return meets the following conditions:

- If your Bulgari piece has a security tag, it will not be returnable if the tag has been removed.
- Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned.
- All returns must include the original sales receipt and warranty or authenticity card, as well as the original packaging
- Personalized products cannot be returned

Visit https://web.global-e.com/Returns/portal your return and download the complimentary return shipping label.

Place the Bulgari piece you wish to return or exchange in the original packaging and close it securely. Place it in a shipping box with the completed return form, warranty or authenticity card and receipt. Please ensure the box is properly closed before attaching the shipping label.

How many days do I have to return my order?

You have 30 days from the date of delivery to return your order online.

Can I return a personalized creation?

Personalized items cannot be returned.

What are the conditions to return my order?

Please make sure that your return meets the following conditions:

- The security tag has not been removed if your Bulgari piece was sent with one.
- The piece is in perfect condition in its original packaging.
- Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned.
- Personalized products cannot be returned.

You can access the complete return policy and terms of sale here.

Can I receive my refund on a credit card that is different from the one I used for the order?

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

When will I receive my refund?

All returned items must pass a mandatory Quality Control examination, and you will be notified of the results. It may take up to 21 business days before the refund is credited back to your original payment method.

Can I return an item gifted to me that was purchased online by someone else?

You may return a gifted piece that was purchased online.

Please note that the original purchaser will be notified of any changes to their original purchase.

Should you have any questions, please feel free to contact our Consierge Service.

Can I combine returns from different orders?

For tax compliance reasons, each return is to be processed individually and shipped to its address as indicated on the return label you will receive from the Consierge Service once the return is requested online.

Can I use my own return service?

We strongly discourage the use of a different courier than the one that delivered the parcel.
In case you need further assistance please contact our Customer Service team.

I decided to keep my order, but already completed the Return Form. What should I do?

We are glad you decided to keep your purchase. You do not have to do anything, and there is no need to contact us.

How can I contact Bulgari?

You can find all the contact details here.

When can I contact the Customer Service team?

Our advisors are here to help you. They will gladly respond to your inquiries and provide advice on your purchases from Monday to Friday from10:00 AM to 7:00 PM HKT, excluding Hong Kong public holidays and typhoon/black rainstorm.

What languages can the Customer Service team assist me in?

Note that our advisors can assist you in English and Chinese.

Can I book a Boutique appointment online?

Yes. Please click here.

Is there a Boutique near me?

Check out our Store Locator to find the closest Bulgari Boutique.

I cannot log into My Account. What should I do?

If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.

Please contact our Customer Service team for further assistance.

How can I add a previous order to My Account if I checked out as a Guest?

Currently it is not possible to add prior purchases to a new account. We recommend creating an account before checking out to ensure your Bulgari purchase history is complete and up to date.

I am not receiving the newsletter. What should I do?

We suggest checking that "bulgari@communication-bulgari.com" is added to the safe senders list of your email account — your anti-spam filter settings might be blocking our newsletters.
Please contact our Customer Service team.

How can I unsubscribe from the newsletter?

You can unsubscribe at any moment by clicking on the unsubscribe link at the bottom of our newsletters. This will open a webpage where you can confirm your decision to unsubscribe.

It may take a few days to process your choice, and you therefore may receive a few more newsletters before you are officially unsubscribed.

How can I delete my account?

Please contact our Customer Service team to cancel your account.

Can I book a Boutique appointment online?

Yes, you can. We will be happy to welcome you in our boutiques. Book your appointment here.

Does Bulgari offer personalization services on leather goods?

You can personalize selected Bulgari bags or small leather goods purchased online with our complimentary personalization service. While browsing our website, a “Personalize it” label on the product page will identify creations that can be personalized. Once on the product page, click on “Personalize this creation” to make it your own. Please allow up to 3 days for order preparation before shipment. Note that personalized items cannot be returned.

What packaging will my order come in?

All Bulgari creations purchased online are artfully hand-wrapped and delivered in an elegant signature box.

Can I include a personalised gift message with my order?

All Bulgari.com orders have the option to include a complimentary gift message on a signature Bulgari card. The card will be enclosed in an envelope and sent along with your purchase.
This option will be available to you during checkout.

Does Bulgari offer personalization services on jewellery?

You can personalize selected Bulgari jewellery purchased online with our complimentary personalization service. While browsing our website, a “Personalize it” label on the product page will identify creations that can be personalized. Once on the product page, click on “Personalize this creation” to make it your own. Please allow up to 3 days for order preparation before shipment. Note that personalized items cannot be returned.

How long does it take to ship a personalized product?

Personalized creations will be shipped within 3 business days after the order has been received.

How can I determine my ring size?

Check your ring size here.

How can I determine my bracelet size?

Check your bracelet size here.

Can I return my personalised creation?

Note that personalised items cannot be returned.

What precautions are taken in Bulgari Boutiques to ensure client and employee safety?

As Bulgari is committed to protecting its team and clients, it has implemented the following State/Province COVID-19 Guidelines.

SOCIAL DISTANCING
To ensure social distancing, we will be limiting the total number of guests in each boutique. Inside our boutiques, please practice social distancing and remain at least two metres (two arms lengths) from other people.

PROTECTING EVERYONE
Our Bulgari Ambassadors will be wearing facemasks, gloves and additional protective equipment when applicable. Clients will be required to wear protective face coverings to enter a boutique, and we will be happy to provide disposable face coverings upon request. Hand sanitiser will also be available throughout our stores, and we encourage our guests to use it upon entering our boutiques.
Services and Store Hours may change; please contact the boutiques directly or our Bulgari Ambassadors .

Have Shipping & Delivery methods changed?

We continue to offer complimentary delivery for all online orders. Note that it may take longer than usual for your order to be delivered as we work to ensure the health and safety of the teams in our distribution centres. Our courier partner is also adapting its procedures in order to guarantee the safety of their employees and of our clients, which may result in slight delays in shipping. We thank you for your patience and understanding. For orders requiring signature upon delivery, we will still collect the signature maintaining a safe distance and using a sticker at the door.

Have the Returns policies changed?

We continue to honour our online return policy. If you have any questions please contact our Client Services Team.