Modifying or cancelling
MODIFYING OR CANCELLING ORDERS
Orders may be modified or cancelled before the delivery process has been initiated by contacting our Concierge Service team by phone at 080 0048 8945 (Toll Free) Monday to Friday from 9:00 AM to 7:00 PM, Saturday 9:00 AM to 4:00 PM, or by email at firstname.lastname@example.org. Once the delivery process has been initiated and a tracking number has been issued, orders may no longer be modified or cancelled. However, orders may be subsequently returned for refund or exchange (except for fragrance and personalised orders).