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SERVICES

A NOTE TO OUR CLIENTS

Bvlgari boutiques will begin reopening from Monday 15th June.


During these extraordinary times, the safety and well-being of our clients, employees and the greater community is of the utmost importance. We remain at your disposal and while our boutiques are closed for the time being, our website and Customer Service team remain open and ready to assist you. We will continue to monitor this ongoing situation closely and will update you as the situation evolves. In the meantime, please see below our most up-to-date information. We also invite you to subscribe to our newsletter to receive the latest news and information.


BVLGARI BOUTIQUES & AUTHORIZED RETAILERS

All boutiques in the United Kingdom are temporarily closed. We hope to re-open soon and will inform you when we do. Authorized retailers openings and hours may also be different from what is listed on our site. For the latest updates, please contact them directly.


BULGARI.COM

You can continue to browse our collection and purchase online as our website remains operational. Our Customer Service teams will gladly assist you in placing your online order should you need help by email at uk.cs@bulgari.com, by phone at 080 0048 8945 (Toll Free) or by Live Chat, Monday to Friday from 9:00 AM to 7:00 PM, Saturday 9:00 AM to 4:00 PM.


SHIPPING & DELIVERY

We continue to offer complimentary delivery for all online orders. You may experience slight delays in shipping as we work to ensure the health and safety of the teams in our distribution center. We thank you for your understanding. Our courier partner is also adapting its procedures in order to guarantee the safety of employees and our clients. For orders requiring signature on delivery, we will still collect the signature maintaining the distance and using a sticker at the door.


COLLECT IN STORE

As our Bvlgari boutiques in the United Kingdom are temporarily closed, our “Click & Collect” service is currently unavailable. We look forward to restoring this service soon.


RETURNS & EXCHANGES

We continue to honor our online return and exchange policy. If you have any questions please contact our Customer Service Team at 080 0048 8945 (Toll Free), by email at uk.cs@bulgari.com, or by Live Chat. As our boutiques in the United Kingdom are temporarily closed, in-store returns and exchanges are currently suspended. We will be happy to review our exchange and return policy once our boutiques reopens.


REPAIRS & AFTER SALES SERVICES

There may be temporary delays in delivery of your serviced pieces while stores are closed. Our Client Advisors will invite you to pick up your pieces once the store has re-opened. For other questions, please contact our Customer Service Team at 080 0048 8945 (Toll Free), by email at uk.cs@bulgari.com, or by Live Chat.


STAY IN TOUCH

Our Customer service team will gladly respond to all your questions and provide advice on your purchases Monday to Friday from 9:00 AM to 7:00 PM, Saturday 9:00 AM to 4:00 PM. You can reach us by phone at 080 0048 8945 (Toll Free), by email at uk.cs@bulgari.com, or by Live Chat. We also invite you to subscribe to our newsletter to receive the latest updates.


BVLGARI FIGHT AGAINST COVID-19

Bvlgari’s continued efforts to stop the spread of Covid-19 transcend borders to reach the UK. We are proud to announce the donation of over 160,000 units of medical-grade hand sanitising gel to the UK to support hospitals and protect frontline medical heroes.


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BVLGARI SOCIAL COMMITMENT

Jean-Christophe Babin, CEO Bvlgari and Marta Branca, General Director of Spallanzani Hospital

Donation to Spallanzani Hospital

Bvlgari hand gel pack

HAND SANITISER DONATION FOR UK HOSPITALS