RETURNS AND EXCHANGES
You may return your Bvlgari piece purchased online for a refund within 30 calendar days from the date of delivery. You may also return it to any of our Bvlgari Boutiques in Canada for an exchange or store credit only.
If you are returning or exchanging your piece, please ensure that your return or exchange meets the conditions outlined below:
- If your Bulgari piece has a security tag, it will NOT be returnable if the tag has been removed.
- Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
RETURN FOR REFUND
If you would like to return your piece for a refund, please review the following steps:
- Visit www.bulgari.com/en-us/returnsearch or access your Order History page by logging into your MyAccount to register your return, and print your complimentary UPS return shipping label.
- Place the Bulgari piece you wish to return in the original packaging and close securely with the provided seal. Place it in a shipping box with the completed return form and receipt. Please ensure the box is securely closed prior to attaching the shipping label.
- Deliver the package to your nearest UPS location.
If you choose not to use the pre-paid return label provided by us, you will be responsible for insurance and shipping fees.
EXCHANGE IN STORE
If you would like to exchange your piece, please visit any of our retail stores in Canada. If you exchange the purchased product for another product of higher price, you will be charged the difference. If you exchange for another product of lower price, a store credit will be issued. Gift recipients are entitled to an exchange of equal or higher value. Bvlgari boutiques do not offer refunds on any products purchased online.
Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted.
For more information, please refer to our terms and conditions on Terms and Conditions or contact our Customer Service team by phone at 1-800-BVLGARI (1-800-285-4274), Monday to Friday from 9AM to 9PM EST and Saturday from 12PM to 6PM EST, or by email at firstname.lastname@example.org