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Note on Covid-19

A NOTE TO OUR CLIENTS


During these extraordinary times, the safety and well-being of our clients, employees, and the greater community is of the utmost importance. We continue to monitor this ongoing situation closely and as we follow the recommendations of the Government and Health Authorities, we have introduced new guidelines ad processes to ensure the health and safety of our clients, teams and communities.

Should you have any questions, our Customer Service remains at your disposal and will gladly respond to all your inquiries and provide advice on your purchases Monday to Friday from 9AM to 9PM EST and Saturday from 10AM to 6PM EST. You can reach us by phone at +1-800-BVLGARI (1-800-285-4274), by email at ca.cs@Bulgari.com, or by Live Chat. We also invite you to subscribe to our newsletter to receive the latest updates.

BVLGARI BOUTIQUES

We are delighted to be able to welcome you back to some of Bulgari boutiques in the United States and Canada. As we are committed to protect our teams and clients, we have implemented safety measures and guidelines to promote a safe and healthy environment. Services and opening hours may change, please contact our boutiques directly or our Customer Service for latest update.


SOCIAL DISTANCING

To ensure social distancing is practiced, we will be limiting the total number of guests in each boutique. Once in our boutiques, please practice social distancing and remain at least six feet (two arms lengths) from other persons.


PROTECTING EVERYONE

Our advisors will be wearing with facemasks, gloves and additional protective equipment where applicable. Client will be required to wear protective face coverings to enter a boutique, we will be happy to provide disposable face coverings upon request. Hand sanitizer will also be available throughout our stores and we encourage our guests to use it upon entering our boutiques.


BOUTIQUE CLEANING

All high touch surfaces (including select creations presented to clients) and high traffic areas will be sanitized frequently. Additionally our boutiques will be frequently cleaned throughout the day.


APPOINTMENTS

We are delighted to offer our clients with one-on-one personalized shopping experience whether through in-person appointment in the boutique of your choice, or through a virtual appointment on via video call. You can book your appointment online here


Visit our store locator to find your closest Bulgari Boutique.

BULGARI.COM

You can continue to browse our collections and purchase online as our website remains operational. Our Customer Service teams will gladly assist you in placing your online order should you need help by email at ca.cs@Bulgari.com , by phone at +1-800-BVLGARI (1-800-285-4274) or by Live Chat.


SHIPPING & DELIVERY

We continue to offer complimentary delivery for all online orders. Note that it may take longer than usual for your order to be delivered as we work to ensure the health and safety of the teams in our distribution centers. Our courier partner is also adapting its procedures in order to guarantee the safety of their employees and of our clients that may result in slight delays in shipping. We thank you for your patience and understanding. For orders requiring signature on delivery, we will still collect the signature maintaining a safe distance and using a sticker at the door.


COLLECT IN STORE

Our “Click & Collect” service is currently only available in Bulgari Boutiques that are open to public and will follow the health and safety guidelines of each stores.


RETURNS & EXCHANGES

We continue to honor our online return and exchange policy. If you have any questions please contact our Customer Service Team at +1-800-BVLGARI (1-800-285-4274), by email at ca.cs@Bulgari.com , or by Live Chat.

REPAIRS & AFTER SALES SERVICES

There may be temporary delays in delivery of your serviced pieces while stores are closed. Our Client Advisors will invite you to pick up your pieces once the store has re-opened. For other questions, please contact our Customer Service Team at +1-800-BVLGARI (1-800-285-4274), by email at ca.cs@Bulgari.com, or by Live Chat.

AUTHORIZED RETAILERS

Authorized retailers openings and hours may also be different from what is listed on our site. For the latest updates, we encourage you to contact them directly.

STAY IN TOUCH

Our Customer service team will gladly respond to all your questions and provide advice on your purchases Monday to Friday from 9AM to 9PM EST and Saturday from 10AM to 6PM EST. You can reach us by phone at +1-800-BVLGARI (1-800-285-4274), by email at ca.cs@Bulgari.com, or by Live Chat. We also invite you to subscribe to our newsletter to receive the latest updates.

BVLGARI CARES