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SERVICES

A NOTE TO OUR CLIENTS




During these extraordinary times, the safety and well-being of our clients, employees and the greater community is of the utmost importance. We continue to monitor this ongoing situation closely and will update the information below as the situation evolves. Our Customer Service remains at your disposal and will gladly respond to all your questions and provide advice on your purchases Monday to Friday from 9AM to 9PM EST and Saturday from 12PM to 6PM EST. You can reach us by phone at +1-800-BVLGARI (1-800-285-4274), by email at ca.cs@Bulgari.com, or by Live Chat. We also invite you to subscribe to our newsletter to receive the latest updates.


BVLGARI BOUTIQUES

Some Bulgari boutiques in the United States and Canada are now open with the following services and opening hours. Hours and services may change, please contact our boutiques or our Customer Service for latest update.


OPEN TO PUBLIC

ALA MOANA
Open Monday-Saturday from 12pm to 7pm & Sunday from 11am to 6pm
Phone: (808) 941-8338

VANCOUVER HOLT RENFREW
Open Monday-Saturday from 11am to 7pm & Sunday from 12pm to 7pm
Phone: (604) 681-3121

TORONTO HOLT RENFREW
Open Monday-Saturday from 11am to 5pm & Sunday from 12pm to 6pm
Phone: (416) 922-2333


AUTHORIZED RETAILERS

Authorized retailers openings and hours may also be different from what is listed on our site. For the latest updates, please contact them directly.


BULGARI.COM

You can continue to browse our collection and purchase online as our website remains operational. Our Customer Service teams will gladly assist you in placing your online order should you need help by email at ca.cs@Bulgari.com, by phone at +1-800-BVLGARI (1-800-285-4274) or by Live Chat, Monday to Friday from 9AM to 9PM EST and Saturday from 12PM to 6PM EST.


SHIPPING & DELIVERY

We continue to offer complimentary delivery for all online orders. You may experience slight delays in shipping as we work to ensure the health and safety of the teams in our distribution centers. We thank you for your understanding. Our courier partner is also adapting its procedures in order to guarantee the safety of their employees and our clients. For orders requiring signature on delivery, we will still collect the signature maintaining a safe distance and using a sticker at the door.


COLLECT IN STORE

Our “Click & Collect” service is currently only available in Bulgari Boutiques that are open to public.


RETURNS & EXCHANGES

We continue to honor our online return and exchange policy. If you have any questions please contact our Customer Service Team at +1-800-BVLGARI (1-800-285-4274), by email at ca.cs@Bulgari.com, or by Live Chat.
Some of our boutiques in the United States and Canada remain temporarily closed. In-store returns and exchange in those stores are currently suspended. We will be happy to review exchange and return policy once our boutiques reopens.


REPAIRS & AFTER SALES SERVICES

There may be temporary delays in delivery of your serviced pieces while stores are closed. Our Client Advisors will invite you to pick up your pieces once the store has re-opened. For other questions, please contact our Customer Service Team at +1-800-BVLGARI (1-800-285-4274), by email at us_cc@Bulgari.com, or by Live Chat.


STAY IN TOUCH

Our Customer service team will gladly respond to all your questions and provide advice on your purchases Monday to Friday from 9AM to 9PM EST and Saturday from 12PM to 6PM EST. You can reach us by phone at +1-800-BVLGARI (1-800-285-4274), by email at ca.cs@Bulgari.com, or by Live Chat. We also invite you to subscribe to our newsletter to receive the latest updates.


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BVLGARI SOCIAL COMMITMENT

Jean-Christophe Babin, CEO Bvlgari and Marta Branca, General Director of Spallanzani Hospital

Donation to Spallanzani Hospital

Bvlgari hand gel pack

Hand in Hand with Italy