Registration is not necessary for making purchases on bulgari.com. However, we suggest you create an account to access exclusive areas and services dedicated to our clients.
Item Search:
To browse our catalogue, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the filters or search option on our website.
Product Information:
On each product page, you will find all available sizes and colours, as well as a description and the composition of the item. Click on the product image to zoom in and see all of the details.
How to order:
1. On the Product Page, select your desired size (if applicable; if not, skip to Step 2).
2. Add the product to your Shopping Bag
3. When you have concluded your shopping and added all your desired creations to your cart, click "Shopping Bag".
4. Enter your shipping details
5. Select and fill in your payment method
6. Check that the information you entered is correct and click "Place order".
Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email.
If you are unable or do not wish to complete your order online, you may contact our Bulgari Ambassadors.
Bulgari.com accepts the following Canada-issued credit and debit cards: American Express®, MasterCard®, Visa®, Discover®, JCB® and UnionPay®.
We also accept international MasterCard®, and Visa® cards registered with 3DSecure and payment through PayPal®.
lease click here to contact one of our Bulgari Ambassadors.
As soon as you place your order online, payment authorization will be requested automatically to verify credit card validity and availability of funds. The total amount of your order will be charged to the payment method you provided once your order is processed.
All Bulgari.com orders have the option to include a gift message on a signature Bulgari card, which will be enclosed in an envelope and sent along with the purchased pieces.
This option will be available to you during checkout.
It is not possible to choose a specific date and time for delivery.
Some products are not readily available for online purchase. Please contact a Bulgari Ambassador for more information.
The Pre-Order functionality allows you to secure your new or limited edition piece before it is released. This means that the item is not immediately in stock and the shipping time may vary. Pre-orders are subject to our Terms and Conditions.
Pre-order items can easily be recognised by their "Pre-Order" label on the product grid and the product page.
By pre-ordering an item, you are guaranteed the size or specific piece you would like, without taking the risk that it will sell out as soon as it is available. Due to high demand, some items may sell out even before they are physically in stock.
Payment must be made at the time of purchase, and the total amount of the order will be charged immediately upon completion of the pre-order. No bank transfer, Bill Me Later, Klarna, Afterpay or cash on delivery will be accepted.
The full list of payment methods accepted for pre-orders is available on the dedicated checkout page, shown before the order is completed.
It is not currently possible to purchase in-stock products and pre-order items in the same order. You will need to place separate orders. If you pre-order several products with different delivery dates, the entire order will be sent as soon as all products are ready for shipment, i.e., the latest shipping date will apply.
The terms of cancelling a pre-order are the same as for standard orders. You can cancel a pre-order before the shipping process has started by contacting our Bulgari Ambassadors. Once the shipping process has started and a tracking number has been issued, orders can no longer be changed or cancelled. Nevertheless, products that have been pre-ordered may subsequently be returned for a refund or exchange according to the applicable return conditions. Pre-ordered personalised items cannot be returned and are not eligible for refund or exchange.
Please refer to your shipment confirmation email for tracking information. Should you require further assistance, please contact a Bulgari Ambassador.
Please contact one of our Bulgari Ambassador for further assistance.
You can access the complete return policy and terms of sale here.
Shipping
The following shipping options are available:
- Standard 5 to 10 Business Days - Complimentary for all orders
- Click & Collect in all of our Bulgari Boutiques in Canada (14 Business Days) - Complimentary for all orders
Shipping is complimentary for all orders.
Bulgari is responsible for orders until the package is delivered to the customer. If the package goes missing, Bulgari may choose to open an investigation with the carrier to determine the responsible party. Please contact the Client Service team if your order details indicate the package has been delivered but nothing was received.
No, only standard complimentary shipping is available.
All Bulgari creations purchased online are artfully hand-wrapped and delivered in an elegant signature box. Box design might vary depending on the size of creation.
Orders above $300 require a signature upon delivery.
If you collect the order yourself please bring:
A Government Issued ID
Original Method of Payment
Confirmation Email
Your order will be available at your chosen Bulgari boutique for 14 days. If your order is not collected within this timeframe, the creation(s) will be sent back to our warehouse in New York and your purchase will be refunded back to its original method of payment (exclusions apply for personalized and/or engraved creations)
At this time, we only accept online orders that ship to addresses within Canada.
Bulgari offers e-commerce services in many countries. To find your country's website, please select "Shipping To:" in the bottom right-hand corner and select your country.
Items purchased online may be returned for refund in brand new, unused, and unworn condition, with all relevant tags attached within 30 days of delivery. Personalized items are not eligible for return.
You can access the complete return policy and terms of sale here.
To return or exchange your online order, please follow the steps below.
First make sure that your return or exchange meets the following conditions:
- If your Bulgari piece has a security tag, it will NOT be returnable if the tag has been removed.
- Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
- Fragrance orders cannot be returned or exchanged.
- All returns must include the original sales receipt and warranty or authenticity card, as well as the original packaging
- Personalized products cannot be returned
For orders with a value under $5,000 (including shipping and taxes), please review the following steps:
1. Visit this page and access your Order History page by logging into My Account to register your return, and print your complimentary return shipping label*.
2. Place the Bulgari piece you wish to return with the completed return form and receipt in the original packaging with all accessories, the warranty or authenticity card and any free items sent as part of the order. Place everything in a shipping box and ensure the box is securely closed prior to attaching the shipping label.
3. Deliver the package to the nearest UPS location.
For orders with a value equal or greater than $5,000 (including shipping and taxes), please contact our Bulgari Ambassadors to initiate your return process and set up a pick-up date for your returned package with our logistics partner.
If you choose to return your order on your own, we recommend shipping the returned items via insured parcel post and suggest that customers request adequate insurance to cover the purchase price of the Bulgari piece.
*Bulgari will provide you with a complimentary return label as a courtesy, yet we will not assume responsibility for reimbursement or compensation in the event that returned packages are lost, stolen, or mishandled.
You may return a Bulgari piece that you purchased online for an exchange or a refund, within 30 days from the date of delivery.
You may also return or exchange your piece for an item(s) of equal or greater value in any of our Bulgari Boutiques in Canada within the same 30 day period.
You can access the complete return policy and terms of sale here.
Personalised items cannot be exchanged or returned.
Exchanges online can only be facilitated by placing a new order and returning the initial product(s) following the instructions outlined here.
We also welcome you to exchange your item(s) at any of our BVLGARI Boutiques in Canada for item(s) of equal or greater value within 30 days of delivery. BVLGARI boutiques do not offer any refunds on any products, only return for exchange of equal or greater value within 30 days of delivery. Should your exchange exceed the original purchase price, you will be required to pay the difference. Gift recipients can exchange for equal or greater value only.
Items returned with signs of wear, damage, scratches, or incomplete (missing components such as dust bags, warranty cards or original packaging) or that have been altered (ex: engraved, embossed, resized...) will not be accepted.
You can access the complete return policy and terms of sale here.
You may bring your online purchase to any of our retail stores in Canada. We would be happy to send the creation back to our warehouse on your behlaf. Once it is received and inspected, you will be refunded. Bulgari boutiques do NOT offer refunds on any products purchased online.
You may exchange your piece in any of our retail stores in Canada for an item(s) of equal or greater value within 30 days from the date of delivery.
The difference in price will be paid in store. Gift recipients are entitled to an exchange of equal or higher value as well. Bulgari boutiques do not offer refunds on any products purchased online.
Note that you will be refunded for the returned products only (except for fragrance and personalised orders), while the initial order shipping charges will not be refunded.
You can access the complete return policy and terms of sale here.
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
All returns pass a quality assurance inspection. If approved, it may take up to 14 business days before the refund is credited back to your original payment method.
You may exchange or return a gifted piece that was purchased online.
Please note that the original purchaser will be notified of any changes to their original purchase.
Should you have any questions, please feel free to contact our Bulgari Ambassadors.
Orders may be delivered to different Bulgari locations. For tax compliance reasons, each return is to be processed individually and shipped to its address as indicated on the return label available online.
We strongly discourage the use of a different courier than the one that delivered the parcel.
In case you need further assistance please contact our Bulgari Ambassadors.
At this time, it is not possible to schedule the delivery date or time through Bulgari.com.
Check your spam folder and make sure that Bulgari is on your email account's safe senders list. This will prevent the anti-spam filter from blocking future communications.
If you still have not located the Order Confirmation email, please contact our Bulgari Ambassadors.
We are glad you decided to keep your purchase. You do not have to do anything, and there is no need to contact us.
Contact us
Our Bulgari Ambassadors team is happy to assist you via chat, email, and more.
Our Bulgari Ambassadors are here to help you. They will gladly respond to your inquiries and provide guidance on your purchases from Monday to Friday from 8AM to 9PM EST and Saturday from 10AM to 6PM EST.
Our Bulgari Ambassadors will be unavailable on Monday, May 29th, 2023. Please message us via our CONTACT US link and we will respond on the following day.
Note that our Bulgari Ambassadors can assist you in English, Italian and Mandarin.
Yes. Please click here.
Click here and reserve an appointment with our Bulgari Ambassadors in store. They can help you shop virtually, from the comfort of your own home.
Check out our Store Locator to find the closest Bulgari Boutique.
My Account
If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.
Please contact our Bulgari Ambassadors for further assistance.
Currently it is not possible to add prior purchases to a new account. We recommend creating an account before checking out to ensure your Bulgari purchase history is complete and up to date.
We suggest checking that "bulgari@communication-bulgari.com" is added to the safe senders list of your email account — your anti-spam filter settings might be blocking our newsletters.
Please contact our Bulgari Ambassadors for further assistance.
You can unsubscribe at any moment by clicking on the unsubscribe link at the bottom of our newsletters. This will open a webpage where you can confirm your decision to unsubscribe.
It may take a few days to process your choice, and you therefore may receive a few more newsletters before you are officially unsubscribed.
Please contact our Bulgari Ambassadors to cancel your account.
Services
Yes, you can. We will be happy to welcome you in our boutiques. Book your appointment here.
Click here and reserve an appointment with our advisors in store. They can help show you the products directly from your home.
You can personalise selected Bulgari bags or small leather goods purchased online with our complimentary personalisation service.
While browsing our website, a “Personalise it” label on the product page will identify the creation that can be personalised.
Once on the product page, click on “Personalise this creation” to make it your own.
Please allow up to 6 days for delivery. Note that personalised items cannot be exchanged or returned.
You can personalise selected Bulgari jewellery purchased online with our complimentary personalisation service.
While browsing our website, a “Personalise it” label on the product page will identify the creation that can be personalised.
Once on the product page, click on “Personalise this creation” to make it your own.
Please allow up to 6 days for delivery. Note that personalised items cannot be exchanged or returned.
Personalized creations will be shipped within 3 to 5 business days after the order has been received. Note that personalized creations cannot be exchanged or returned.
Note that personalised items cannot be exchanged or returned.
When collecting your order, you must bring:
- Government-issued photo identification
- Original method of payment confirmation
- Confirmation email
All Bulgari.com orders have the option to include a complimentary gift message on a signature Bulgari card, which will be enclosed in an envelope and sent along with the purchased pieces.
This option will be available to you during checkout.
Your order will be available at your chosen Bulgari boutique for 14 days.
You will receive an email notification once your order is ready to be collected. You will then have 14 days to come collect your order.
If you wish to designate another person to collect your order, they must bring:
- A copy of the purchaser’s government- issued photo identification
- Representative’s government-issued photo identification
- Original method of payment confirmation
- Confirmation email signed with your written consent authorizing the order collection on your behalf.
If your order is not collected within the timeframe (14 Days), the item(s) will be sent back to our warehouse and your purchase will be refunded back to its original method of payment (except for personalized and/or engraved pieces).
Check your ring size here.
Check your bracelet size here.
