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SERVICES

RETURNS AND EXCHANGES


You may return your Bulgari piece purchased online for a refund within 30 calendar days from the date of delivery. You may also return it to any of our Bulgari Sydney Store for an exchange or store credit only or by contacting our Concierge Service by phone, calling us on +61 2 8310 5867, via live chat or emailing au.cs@bulgari.com, giving us your name, address and order number, we will send you an e-mail acknowledging receipt of your withdrawal request.


If you are returning or exchanging your piece, please review the following steps:


  1. Ensure that your return or exchange meets the conditions outlined below:
    • If your Bulgari piece has a security tag, it will NOT be returnable if the tag has been removed.
    • Pieces with signs of wear, damage, or alteration (engraved, embossed, resized...) cannot be returned or exchanged.
    • Fragrance orders may not be returned or exchanged.
    • All returns must include the original sales receipt and be returned in original packaging.

  2. Visit www.Bulgari.com/en-au/returnsearch to register your return and the Concierge Service will email you our complimentary return shipping label.

  3. Place the Bulgari piece you wish to return in the original packaging and close securely with the provided seal. Place it in a shipping box with the completed return form and receipt. Please ensure the box is securely closed prior to attaching the shipping label.

  4. Concierge Service will arrange a courier to collect the parcel or deliver the package to our Sydney Store on Castlereagh Street, Sydney.

Please note that all returns and exchanges are subject to a quality assurance inspection process before they are accepted. Bulgari boutiques do not offer refunds on any products purchased online. You must follow the procedures in the Terms and Conditions, which apply, to refunds. If you choose not to use the pre-paid return label provided by us, you will be responsible for insurance and shipping fees.


For more information, please refer to our Terms and Conditions or contact our Concierge Service team by phone +61 2 8310 5867, Monday to Friday from 10am – 8pm AEST, or by email at au.cs@bulgari.com