Modifying or cancelling
MODIFYING OR CANCELLING ORDERS
Orders may be modified or cancelled before the delivery process has been initiated by contacting our Concierge Service team by phone at +61 2 8310 5867, Monday to Friday from 10am – 8pm AEST, or by email at email@example.com. Once the delivery process has been initiated and a tracking number has been issued, orders may no longer be modified or cancelled. However, orders may be subsequently returned for refund or exchange (except for fragrance orders).