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SERVICES

A NOTE TO OUR CLIENTS


During these extraordinary times, the safety and well-being of our clients, employees and the greater community is of the utmost importance. We remain at your disposal and while our boutiques are closed for the time being, our website and Customer Service team remain open and ready to assist you. We will continue to monitor this ongoing situation closely and will update you as the situation evolves. In the meantime, please see below our most up-to-date information. We also invite you to subscribe to our newsletter to receive the latest news and information.


BVLGARI BOUTIQUES & AUTHORIZED RETAILERS

All boutiques in Australia are currently open however opening hours are changing frequently in line with government updates. Please contact our stores directly for more information. Authorized retailers openings and hours may also be different from what is listed on our site. For the latest updates, please contact them directly.


BULGARI.COM

You can continue to browse our collection and purchase online as our website remains operational. Our Customer Service teams will gladly assist you in placing your online order should you need help by email at au.cs@bulgari.com, by phone at +61 2 8310 5867 or by Live Chat, Monday to Friday from 11AM to 9PM AEDT.


SHIPPING & DELIVERY

We continue to offer complimentary delivery for all online orders. You may experience slight delays in shipping as we work to ensure the health and safety of the teams in our distribution centers. We thank you for your understanding. Our courier partner is also adapting its procedures in order to guarantee the safety of employees and our clients. For orders requiring signature on delivery, we will still collect the signature maintaining the distance and using a sticker at the door.


COLLECT IN STORE

All boutiques in the Australia are currently open however opening hours are changing frequently in line with government updates; our “Click & Collect” service is currently available.


RETURNS & EXCHANGES

We continue to honor our online return and exchange policy. If you have any questions please contact our Customer Service Team at au.cs@bulgari.com, by phone at +61 2 8310 5867 or by Live Chat.


REPAIRS & AFTER SALES SERVICES

There may be temporary delays in delivery of your serviced pieces at this time. For questions, please contact our Customer Service Team at au.cs@bulgari.com, by phone at +61 2 8310 5867 or by Live Chat.


STAY IN TOUCH

Our Customer service team will gladly respond to all your questions and provide advice on your purchases Monday to Friday from 11AM to 9PM AEDT. You can reach us by phone at +61 2 8310 5867, by email at au.cs@bulgari.com, or by Live Chat. We also invite you to subscribe to our newsletter to receive the latest updates.


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BVLGARI SOCIAL COMMITMENT

Jean-Christophe Babin, CEO Bvlgari and Marta Branca, General Director of Spallanzani Hospital

Donation to Spallanzani Hospital

Bvlgari hand gel pack

Hand in Hand with Italy